Richard Chae Email & Phone Number

United States

Atlanta, Georgia, Us

- Promoted to direct a $30m revenue quota leading global technical presales support team in services across various partners including Cisco, Juniper, Nutanix Infoblox, Ciena, Palo Alto, and Fortinet. Strategy and engagement pursuits includes creating innovative, valued offerings in field services, managed services, professional services and OEM maintenance- Achieved $54M total revenue for a major US retailer that required deployment to completed in 9 months to regulatory compliance deadlines- Successfully secured a $32M renewal support contract for a major hardware OEM by strategically positioning service delivery quality, expertise and corporate focus to improve services portfolio- Recognized for innovation contributions in devops creation of quote to cash platform supporting visibility to thew status of scheduled resources, equipment and invoices as well as manage IT assets- Operationalized SDWAN product offering by leading OEM technology SMEs to develop automation methodologies and processes globally that allowed 200+ deployments/week with 99.9% lack of failures- Mentored and coached team members in Presales development, Solution / P&L modeling, Opportunity qualification, Sales engagement, and collaboration among solution practice SME's- Developed management objectives, metrics and tools aligned with corporate strategy to drive progress and innovation- Authored contract standards and templates aligned with legal approvals and service delivery operations among customers and partners

New York, Ny, Us

Managed Services pre-sales technical support assisting in product development and go-to-market strategy.

Bryanston, Johannesburg, Za

Dimension Data, a $7.5B global company owned by NTT Group that focuses on digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity, with operations in more than 58 countries supported by over 31,000 employees. -Major contributor for services revenue growth among enterprise clients (Total Contract Value > $129M). -Created consumption-based global service catalog offerings for high profile clients -leveraging existing services across business units which contributed to sales strategy and pull through >$24M Total Contract Value.-Led Tier 1 enterprise client proposals (>$50M) including consulting, assessments, support, managed services and IT as a Service options.-Created a new method to promote partner support service over standard maintenance offerings by network asset-focused analytics for clients-Pre-sales technical lead focusing on managed services and support supporting enterprise network infrastructure including: Cisco, Juniper, Palo Alto, Riverbed, and Aruba.-Provided mentoring to Sales and Service Architects in addition to creating an onboarding program for new Service Architects enabling effectivity in sales support by increases in sales team referrals and decrease in on-boarding time by 50%.

Espoo, Southern Finland, Fi

Alcatel-Lucent, a $19B global company that focused on fixed, mobile and converged networking hardware, IP technologies, software and services, with operations in more than 130 countries supported by over 70,000 employees. Initially hired at Reachview Technologies, a startup with 85 employees based in Atlanta, GA. Reachview was acquired by Alcatel-Lucent in March 2008.-Received 2010, 2011, and 2012 Outstanding Achievement Awards, exceeding sales quotas from 2008-2011 by driving largest account wins including Verizon Cellular One, Globalive, Hydro Quebec, and Bermuda Telephone Company (Total Contract Value > $32M).-Principal OSS Architect responsible for Verizon in 2012. Major accounts include Tier 1 service providers such as; AT&T, Sprint, and Bell Mobility as well as Tier 2-3 customers focusing on Alcatel-Lucent NGOSS supporting IMS, IPTV, GPON, and LTE network infrastructure.-OSS portfolio program development lead with supporting global product groups and third party vendors for OSS and IT solutions including Cloud Infrastructure Orchestration (Alcatel-Lucent Relevance). Managed Services, Network Performance Management (IBM Netcool), Service Level Management (CA Oblicore), Account Controls (Oracle NRM and Convergent Charging), Service Development Platform (Oracle SDP), and Service Factory.-Provide subject matter expertise and end-to-end solution development to support business development with service providers and enterprise customers by consulting-led approach in identifying and translating system requirements into OSS/BSS customer solutions for proactive proposals, RFP responses and Statements of Work.requirements and recommends innovations which anticipate the future directions of both business and information technology

Voltaix is a small New Jersey-based manufacturer of electronic materials chemicals that was founded in 1986 with 55 employees, recently acquired by Air Liquide in 2013.-Provided executive leadership as head of IT and Performance Management. Responsible for all aspects of strategic IT planning, implementation, and support as an integral component of business plan. Engineered turnaround of IT’s performance and service level led by implementation of ERP platform. Managed and delivered multiple large scale projects from prior failures. Responsible for budgeting, design, and support of all information technology.-Strategic Planning. Developed corporate and departmental strategic plans with top management. Led department groups in organizational and stakeholder assessments and strategic development involving issues in manufacturing, inventory, fulfillment, purchasing and customer service.-Project Management. Hired and managed teams on multiple, simultaneous, projects involving change management, process reengineering, performance management, infrastructure, marketing, financial/business case analysis, and strategic planning. Responsible for enterprise IT delivery, process execution development and management/coaching of staff and interns. -Business Process Reengineering. Led the reengineering of order fulfillment for commercial, development, and research chemicals, allowing record growth by increasing output by 33% and efficiency by 25%. Developed and led the redesign of cylinder tracking and rental, dramatically improving customer relationships and recovering lost revenue for over a 24 month period.

Us

Predictive Systems, a $50M network consulting startup focused on the design, performance, management and security of complex computing networks supported by over 349 employees in 9 US offices.-Customer Management. Resolved a conflict with a client, leading this previously dissatisfied customer to place a follow-on order for $250K.-Project Management. Led client implementations representing over 30% of annual revenue for the region. Awarded twice for outstanding project delivery and business development with key customers (top 5% of consultants).-Strategic Management. Reorganized corporate knowledge management infrastructure, eliminating project delivery inefficiency by up to 30% ($2M/yr cost savings).

Founded network management consultancy startup specializing in Enterprise Network Management, Desktop Management, and Enterprise Software Delivery.-Business Development. Created business development strategy in providing network management consulting and training in Computer Associates (CA) Unicenter products resulting in over 35 new customers/year with annual revenues of $500K.-Intellectual Capital Development. Authored Enterprise Management using TNG for Computer Associates, used for IT training classes. Developed various white papers in network management, system management, change management, problem management, desktop management, storage management, software delivery and server security. -Strategic Planning. Delivered business and marketing solutions providing enterprise network management, business process engineering, and performance management to corporate clients. Responsible for P/L, recruiting, and strategic business development.-Project Management. Managed client implementation teams on multiple, simultaneous, projects involving enterprise network management development, process reengineering, and network systems performance management. Project implementation varied between global institutions to educational facilities.

Network management consulting startup based in Indianapolis, Indiana with 5 employees.-Provided technical pre-sales support and training in Computer Associates (CA) Unicenter network management. Contributed in tripling booked software sales from 1994 to 1995.-Initiated the Windows NT Enterprise management practice which contributed up to 25% of the company’s annual net profit.