Ricardo Cortez is a Customer Success Manager at Mosey at Mosey. Colleagues describe him as "I had the pleasure of meeting Ricky during my time at Apple and it was wonderful to work with him. Our paths crossed once again when Ricky applied to a role on my team at Compass, and I didn’t think twice to offer him the role. Ricky is one of the most detail-oriented and thoughtful people I have ever worked with. He cares deeply about his customers, is a true advocate for them, and has incredible technical knowledge. This allows him to support customers in a variety of different situations extremely effectively. In addition, Ricky’s ability to focus on the details and technical savvy helps him improve processes, especially in tech-focused environments. For example, he developed a Zendesk Playbook for our team with best practices, escalation processes, and email response templates. This helped standardize how we supported our customers throughout the state of Florida. I would highly recommend Ricky as a thoughtful, professional, and skilled leader.", "During my time as Assistant Executive Director I witnessed Ricardo provide excellent customer service and resolve issues that arose around the country, even when he was not physically present to mediate them. Ricardo proved adept at synthesizing divergent policies and abstract ideas into singular and cohesive policy documents that were concise and easy to use. Ricardo was confident with his ideas and concepts and was able to routinely provide assistance in areas outside of the scope of his work in order to provide the most impact possible in a growing but resource constrained office environment.", and "Ricardo has always gone the extra mile to get the job done and spares no personal expense. He willingly offers to assist with creative projects, programs and services not only in his fraternity but his work life as well. His fellow peers look to him for creative inspiration, as he offers great insight into discussions about communication, and sociological implications of university campus life, social justice and life issues. It is impressive to be able to see a man show so much of whom he is, where he stands on his life, and the world around him. He masterfully uses himself as instrument and tool to assist others in their development. He has confidence that is genuine and inspiring, and he is frequently assessing his choices and perceptions in his effort to work well in numerous dynamic environments including his community in Iowa City. He is always willing to try something new fully knowing it could lead to a new direction or focus in his life."