Achieving excellent results managing complex high-cost Central Fill project activities that design and build intelligent distribution center/order fulfillment software solutions that drive customer efficiencies. Commanding cross-functional leader that ensures success and positive customer outcomes.ACCOMPLISHMENTS:• Successfully leads and supports concurrent software project implementations of pharmacy central fill and/or mail order solutions.• Commanding projects in ranging from $1 to $6M.• Effectively manage project scope and change requests to stay within budget.• Communicate and coordinate project deliverables on time.• Proactively seeking ways to identify and mitigate project risks.• Managing all aspects of the internal and external customer relationship for the business as the single point of contact.

Achieving favorable results managing project activities that design and build intelligent distribution center/order fulfillment software solutions that drive customer efficiencies. ACCOMPLISHMENTS: • Successfully leads and supports concurrent software project implementations of warehouse distribution solutions. • Accurately forecast labor and travel budgets in excess of $900K. • Manages project scope and change control to stay on budget. • Actively managing software developer team in a hybrid-agile environment. • Communicate and coordinate customer deliverables on time. • Proactively seeking ways to identify and mitigate project risks. • Managing all aspects of the internal and external customer relationship for software team as the single point of contact. • Coordinates in-house and on-site project activities with software team.

Subject matter expert for Pharmacy Automation. Tasked with analyzing current state and defining future state dataflow & workflow designs, data build, subsystem configuration, interface testing, internal & external user training, customer support, and troubleshooting of pharmacy automation solutions.ACCOMPLISHMENTS:• Successfully led specific activities and supported concurrent project implementations of hardware and enterprise inventory management software.• Continued to raise customer proficiency levels and confidence with managed inventory systems through superb webinars, demos, and on-site technical training, consistently exceeding customer expectations. • Achieved a NPS (net promoter score) of 94 for delivering a training experience that was “clear and effective”.• Led integration testing efforts with third party systems, such as Epic, Cerner, MediTech, Pyxis, Omnicell, McKesson, Cardinal, and Amerisource Bergen.• Tasked with developing and delivered new and updated user guides and training checklists.• Collaborated with Software Quality Assurance to test and validate new features and functionality.• Cooperated with Product Management in the development of future healthcare solutions.• Collaborated with Solutions Management to assist them in the production of sales and marketing material.• Mentored fellow Implementation Specialists with less experience.

Subject matter expert tasked with installing and setting up a wide range of leading-edge healthcare automation product solutions and services while resolving customer service inquiries and technical problems for a global organization.ACCOMPLISHMENTS:• Led and supported the concurrent implementation of hardware, software applications, and ancillary products at hospitals, long-term care facilities, and retail pharmacies.• Assisted in developing, refining, validating, and implementing project plans on time and on budget.• Assisted in designing new/future state workflows• Leveraged expertise to configure system software features and functionality to produce solutions that facilitate exceptional performance that meets or exceeds customer’s requirements.• Raised customer proficiency levels and confidence with managed inventory software through excellent remote and on-site technical training and follow-up sessions, exceeding customer expectations.• Participated in evaluating, testing, and documenting features and functionality of new products during development.• Proactively developed and maintained technical and workflow knowledge of hospital and retail pharmacy system integration.

Provided outstanding on-site customer service and support for Aesynt pharmacy automated solutions.ACCOMPLISHMENTS:• Proudly served as a Pharmacy Technician at St. Dominic Hospital for 11 years• Successfully managed medication inventory for pharmacy automated systems, consistently exceeding 98% efficiency.• Assisted pharmacy in controlling and reducing medication inventory cost and waste by $50,000 in one year. • Established and maintained a high standard of accuracy (99%) for every repackaged medication.• Utilized best practices to troubleshoot and manage technical issues without disrupting pharmacy business.• Responsible for training and evaluating other technicians on established automation methods and procedures.

Provide the right solutions and getting the right products into customers’ hands, converting store visitors into customers.ACCOMPLISHMENTS:• Inspired excitement in Apple products by sharing knowledge that highlighted product features and benefits.• Selected to conduct product centric workshop training sessions to Apple enthusiasts.• Drove sales of core products and Apple services.