Ricky Xu Email & Phone Number

Surrey, British Columbia, Canada

Quality Assurance Engineer reporting to the QA Manager. Self-motivated and proactive professional, adept at independent work. Committed to collaborating with manufacturing engineering, product engineering, and supply chain management to uphold Delta Controls' quality benchmarks across hardware and software products

Langley, British Columbia, Canada

• Developed a comprehensive process control plan for paint pre-treatment, paint application, and cure oven processes to ensure consistent product quality.
• Created and updated Standardized Work Instructions for all paint-related processes, improving process standardization and operator training.
• Designed and implemented a downtime tracking system, documenting root causes and corrective actions to minimize production disruptions and improve overall efficiency.
• Conducted root cause analysis and implemented preventive actions with external service providers, strengthening supplier quality and reducing the impact of downtime.
• Identified critical equipment and developed a preventive maintenance plan to increase uptime and reduce unplanned downtime.

Richmond, British Columbia, Canada

• Successfully led teams to investigate and develop solutions for quality and productivity issues, utilizing various Quality tools on Continuous Improvement projects to achieve tangible results.
• Spearheaded a team that serviced top-tier clients, reducing outgoing quality defects by 22% by closely monitoring workflows and conducting thorough inspections of processes and products.
• Established and implemented quality standards, resulting in a 38% reduction in waste in quality operations, and improving overall efficiency and effectiveness.

Plymouth, Michigan

• Demonstrated leadership in driving the quality development of front and rear lighting for the 2020 GMC Acadia, ensuring that all products met or exceeded customer expectations.
• Successfully implemented a continuous improvement program, resulting in a 33% reduction in production defects, and improving overall efficiency and quality.
• Applied lean manufacturing principles to reduce waste from quality processes by 30%, streamlining operations and improving cost-effectiveness.

Southfield, Michigan, United States

• Demonstrated expertise in quality procedures and tools by providing training to co-workers, technicians, and auditors, improving overall quality awareness and capability across the organization.
• Led cross-functional teams to problem-solve and perform Root Cause Analysis, resulting in a 33% reduction in outgoing defects through the implementation of effective Preventive Actions.
• Played a key role in preventing defects in production, contributing to the creation of PFMEA, Control Plan, and quality standards that reduced defects by 42%, and ensuring that quality was built into processes from the.

Rochester Hills, Michigan, United States

• Proactively identified, communicated, and resolved supplier quality issues, ensuring that all supplier products met or exceeded quality requirements.
• Engaged in supplier quality performance tracking, monitoring and reporting supplier performance against established quality standards.
• Reviewed the quality manual and key metrics, resulting in a 23% increase in quality process efficiency, and improving the overall effectiveness of quality processes.
• Conducted effective Root Cause Analysis, resulting in a 36% reduction in customer quality incidents, and improving customer satisfaction and loyalty.

Richmond, British Columbia, Canada

• Founded and served as Managing Director of XU Performance Motoring Ltd., creating a formal business plan that ensured 100% focus on business goals and objectives.
• Built collaborative relationships with part and service suppliers, resulting in a 34% reduction in operating costs, and improving overall cost-effectiveness.
• Implemented standardized operating procedures, resulting in a 23% improvement in service accuracy, and improving the overall efficiency and effectiveness of service operations.

Troy, Michigan, United States

• Successfully implemented design best practices, resulting in a 25% reduction in product failure, and improving the reliability and quality of products.
• Improved DFMEA and DVP&R, effectively reducing the risk of design failure by 35%, and ensuring that all products were thoroughly tested and validated prior to launch.
• Incorporated error-proofing in product design, resulting in a 35% reduction in production costs, and improving the overall efficiency and cost-effectiveness of production processes.

Bachelor Of Science (B.S.), Product Design Engineering Technology, 3.44

Activities and Societies: Formula Hybrid

Bachelor Of Science (B.S.), Automotive Engineering Technology, 3.44

Activities and Societies: Formula Hybrid

Diploma Of Trades Training, Automotive Service Technician, 87%