Ricky Goshawk Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Platform Client Engagement (PCE) managed cross-functional projects in support of BlackRock’s proprietary investment management system (Aladdin) such as disaster recovery planning, technical implementations for new clients and leading strategic technical initiatives for clients.- Managed the largest regional team in Platform Client Engagement, leading staff across all levels of experience and corporate titles. Provided coaching, learning and growth opportunities as well as leadership expertise management services to ensure successful delivery of projects. Acted as a mentor for individuals on the Graduate Analyst program in EMEA.- Led the Disaster Recovery Planning function for Aladdin, ensuring that contractual obligations were met for BlackRock and 150+ Aladdin client environments across datacentres and Azure Regions. Coordinated test planning activities, day-of-test coordination, oversight and escalation, and owned post-test activities including reporting and incident management.- Contributed to the sale of Aladdin to new clients by providing Technical Overview presentations to prospective clients, often at CTO / CIO level.- Led the technical implementation of the first ever Aladdin build hosted in EMEA for an existing client to support data jurisdiction requirements.- Led the client connectivity function, co-ordinating the technical implementation of network connectivity for new Aladdin clients or changes for existing clients and helped implement new strategic connectivity designs.- Ensured that critical production issues were resolved in a timely manner by providing expertise, escalation and guidance to the outage management team.- Ensured compatibility between clients’ desktops and Aladdin by maintaining Technical Requirements for Aladdin. Ensured that new third-party technologies were tested and certified to run with Aladdin, managed technologies going end of life and lead technical support issues related to third-party software running with Aladdin.

Singapore, Singapore

- Provided regional management oversight for approximately 40 staff across 5 operational support teams responsible for providing operational stability and support for BlackRock’s key technologies, including Aladdin for BlackRock and external clients. - Led the Client Technical Services (CTS) team in APAC, responsible for cross-functional projects in support of Aladdin. Oversaw the growth of the team in Singapore from 2 to 8 and helped establish and build a fully functioning team in India, providing training and leadership to new team members.- Led the technical implementation for the first ever Aladdin build hosted outside of the US, catering to stringent data domicile requirements.- Actively involved in establishing Global Command Centre, a 24/7 cross-functional team handling the triage of production incidents, disaster recovery events and incident management process. Once established, provided management and oversight of Command Centre to help ensure timely resolution of issues.- Helped design and then led the implementation of a standalone Java implementation on clients’ desktops, removing the need for clients to use specific Java versions and drastically reducing the number of Java-related issues and queries from Aladdin clients.- Managed numerous cross-functional client-facing projects including multiple new Aladdin client implementations, datacentre migrations, hardware replacements at clients’ datacentres and database platform upgrades across all clients.- Acted as regional technical liaison for APAC Aladdin clients providing technical presentations to prospective clients and ongoing escalation for existing clients.

London And Singapore

Client Technical Services (CTS) managed large, complex cross-department technology initiatives, Aladdin implementations, Aladdin technical support and disaster recovery planning. - Act as a liaison between BlackRock Solutions Relationship Management, Solutions Centre and the Aladdin Engineering and Technology teams.- Responsible for providing technical support for internal and external Aladdin customers.- Managing Aladdin technical implementations which require dedicated environments being built and provisioning dedicated network connectivity.- Responsible for business continuity and disaster recovery testing for Aladdin.

London, England, United Kingdom

Managing a team of approximately 40 staff providing support for Merrill Lynch Investment Managers (MLIM) and BlackRock applications. - Managing approximately 60% of the team based offshore and 40% onshore, providing support for all of MLIM EMEA applications, batch processing and middleware applications.- Led the integration tasks for a number of technical streams as part of the merger between BlackRock and MLIM in 2006.- Provided an interface between Business and Technology groups, acting as primary point of contact for all technology issues, escalations and customer service.- Managed application support provision, providing expertise and knowledge and ensuring level of quality was retained throughout development and support.- Gathered and translated requirements from different business areas into technical and functional specifications.- Monthly review of SLAs and budgets (ongoing and forecasted costs).

London, England, United Kingdom

- Problem Management, outage management, 24*7 availability, Service Delivery management of third-party helpdesk.

London, England, United Kingdom

- Managed the day-to-day provision of IT services for the Investment and Trading Teams, including Equities, Fixed Income and Alternatives. - Provided an interface between the Business and Technology and acted as the primary point of contact for all general technology issues, escalations and for delivery of customer services.

London, England, United Kingdom

Managing team of desktop engineers providing support to Equity trading floor

London, England, United Kingdom

Treasury Trading floor desktop support Engineer / Manager

London, England, United Kingdom

Providing desktop, hardware and market data support to Treasury and Fixed Income trading floor and Operations teams

London, England, United Kingdom

Providing desktop, hardware and Market Data support to Fixed Income trading and Operations teams

London, England, United Kingdom

Providing desktop and application support to Fixed Income trading desk.