• Successfully led high-impact projects for major corporations and managed the end-to-end (technical and professional) project for the launch of new features based on requirements and coordinating with cross-functional teams, vendors, and stakeholders, resulting in a seamless and on-time release. • Defined project scopes, timelines, and risk management strategies, ensuring alignment with business objectives and stakeholder expectations. • Implemented efficient project management processes, such as clear communication channels, regular progress tracking, and issue resolution mechanisms (bugs tracking), ensuring effective coordination and collaboration among teams, and minimizing delays or bottlenecks. • Led the development and implementation of a software training program, equipping team of stakeholders with essential skills and tools, resulting in improved project outcomes.

• Collaborated with vendors and stakeholders to assess business requirements and recommend technological solutions, contributing to the selection and implementation of a new IT service management system, resulting in improved incident resolution times and enhanced user satisfaction.• Developed and maintained project documentation, including technical specifications, user guides, and standard operating procedures, ensuring effective knowledge transfer and facilitating ongoing support and maintenance.