macOS, Browsers, Hardware/Peripherals, Digital Experience Monitoring

- Responsible for macOS infrastructure and architecture- Ensure platform compliance with federal regulatory guidelines - Operate, maintain, and manage process improvement for developer community- Drive innovative ideas and explore emerging technology for the enterprise - Integration of any and all Apple services into a highly regulated and security conscious environment- Build customized user-first solutions to meet the needs of the business and support maximum productivity

• Provided end-user support of computer hardware, software, or connected peripherals via phone, email, and on-site troubleshooting.• Performed set up and configuration of computer hardware equipment, including installation of appropriate software• Delivered excellent customer service, while performing any and all assigned duties in the workplace.• Created, deployed, and currently manage all images for .EDU network currently in place at the Defense Language Institute for both the Windows and Mac operating systems.

• Spent vast majority of the day supporting an extremely high-volume reservation queue for customers in need of technical support (software and or hardware) for their Apple products (iPhone, iPod, Mac,Apple TV,Airport, iPad). • During non-customer facing hours, delivered quick and accurate repairs to Macintosh computers experiencing hardware failure. Constant attention and focus was required at all times in order to efficiently multi-task and prioritize repairs as well as the technical-support queue. • Began with Apple, Inc. as a part-time sales associate, quickly progressed to Genius.