José Ricardo Mier Email & Phone Number

United States

Tampa, Florida, United States

As a dedicated Claims Team Manager, I have the opportunity in leading a dynamic team of claims adjusters, ensuring the efficient and precise handling of insurance claims. My leadership approach revolves around providing unwavering guidance and support, with an unwavering focus on upholding quality, accuracy, and timeliness standards.My commitment to excellence is further underscored by my diligent monitoring of claim trends, enabling me to pinpoint areas for improvement and implement strategic measures to mitigate potential risks. I actively cultivate a culture of continuous improvement, encouraging my team to identify and implement process efficiencies that benefit both our internal operations and the overall customer experience.Through my effective leadership and coaching, I have championed the professional growth and development of my team members. My ability to foster their skill development and career advancement has contributed significantly to our collective success.In addition to my role as a Claims Team Manager, I actively contribute to our community and organization by volunteering my time to lead our National, Think Global Serve Local Function for our Amigos Employee/Business Resource Group (ERG/BRG). Amigos plays a pivotal role in providing invaluable resources and insights for our Hispanic and Latin American employees, markets, and communities.In my capacity as a leader within this ERG/BRG, I orchestrate a dedicated team of volunteers spanning various departments and leadership levels. Together, we collaborate to design and deliver high-impact programs and events that add substantial value to our organization.I am dedicated to achieving excellence, fostering inclusivity, and creating a lasting positive impact within our organization and the communities we serve. Please feel free to connect with me to explore opportunities for collaboration or to discuss how we can collectively contribute to our shared goals.

Tampa, Florida, United States

Lead and Supervise a Senior Customer Service Specialist team comprised of 6 Senior Account Specialists, 2 Account Specialists, and 5 Senior Customer Service representatives to ensure exceptional customer service skills and techniques are being used. Cultivated a culture to meet Metrics at 100% to service policyholders, generate policy endorsements, generate up-sells/cross-sells, as well as quote and bind new business, retain policies, and respond to customer complaints. Instilled a mindset of being customer-centric to be able to deliver peace of mind to our customers.Responsible for the recruiting and hiring of Customer Service Representatives and monitors licensing and continuing education requirements to ensure timely fulfillment. Makes recommendations on exceptional customer-focused candidates and provides feedback to the Team Manager.

Tampa/St. Petersburg, Florida Area

Lead and supervise a Senior Customer Service Specialty Team to ensure exceptional customer service experiences are being delivered.

Tampa/St. Petersburg, Florida Area

Greater Los Angeles Area

Bachelor Of Arts (B.A.), Creative Writing

Bachelor Of Arts, Literature

Associate'S Degree, Communication/Literature