I am the President, CEO, and Co-Founder of an American corporation that delivers software,platforms, and infrastructure as a service to content creators, communities, and individuals allaround the world.• Established organizational mission statement and company culture through extensive collaboration and review.• Developed and implemented new strategies and policies to establish long-term business objectives and provided strong and sustainable organizational leadership.• Defined company roles and responsibilities to establish and enhance processes.• Mentored employees and offered constructive feedback for performance improvement.• Created system design models and specifications to support organization's DevOps Engineers, Systems Administrators, and Marketing Agents.• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.• Improved and deployed billing automation, accounting and real-time reporting and analytics capabilities.• Discussed site and app requirements with clients to produce actionable development plans.• Achieved under-budget and on-time project management to adhere to project goals.• Provided front-end website development using HTML5, CSS3, JavaScript, WordPress, Angular and other development software.• Generated web hosting presence to accommodate specified needs and maintain files on account.• Developed and maintained incident response protocols to mitigate damage and liability during security breaches.• Directed in-house cyber security auditing program to detect flaws and weaknesses across servers, email systems, and applications.• Supported system users, educating employees on troubleshooting and problem-solving protocols.

While in China, I started my first company: a Shanghai-based Education & Technology company to deliver IT services and develop then ship products worldwide.• Oversaw hiring, adding valuable, talented professionals to strengthen team.• Directed concept design, feature definitions and production support.• Developed strategic relationships with vendors, shipping agencies, and other industry partners.• Improved supply chain to reduce materials costs and optimize distribution.• Developed innovative sales and marketing strategies to facilitate business expansion.• Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes.• Maintained P&L and shouldered corporate fiscal responsibility.• Continually maintained and improved company's reputation and positive image in markets served.

In the city of Wuxi, I worked many English teaching jobs at dozens of schools including public schools, private training centers, international schools, and test preparation centers. I taught students of all grade levels as well as business English to adults. However, I primarily taught full-time for two companies: Chatterbox and All-In English.• Prepared course materials such as syllabi, homework assignments and handouts.• Designed task-oriented activities and games to facilitate better language acquisition.• Tailored classes to students' learning styles by designing engaging and informative activities specific to needs.• Collaborated with fellow teachers to streamline lesson plans, share creative activities and accelerate student learning.• Determined learning needs and styles of students to target lesson plans.• Developed worksheets, PowerPoint presentations and group activities from scratch.• Immersed students in unfamiliar cultures by devising hands-on activities.• Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.• Provided written and oral feedback to parents on students' progress.

At Feifan English School, I taught English to students of all ages from Kindergarten to College level. During weekdays, I was the English professor at Fushun Chenglong Vocational School and on weekends I taught children at Feifan's English training center.• Educated students in basics of English grammar and conversational speaking as well as American culture and thinking.• Instructed 7 full-time college classes to 400+ first and second year students.• Documented student attendance and progress against goals.• Created monthly academic status reports based on in-depth student evaluations.• Administered and graded exams and assignments to evaluate student progress and assign final grades.

I worked a short contract through a staffing agency giving support to the Charleston County SchoolDistrict.• Disassembled computers to perform diagnostics and check for repair needs.• Wrote reports on computer statuses and maintenance jobs.• Maintained and repaired equipment and peripherals such as printers servers, and desktop computers,recommending upgrades and replacements.• Updated and installed new software on desktop and laptop computers to maintain latest technology.

I served the City of Charlotte under contract through Converged Services LLC. I operated out of the Charlotte Mecklenburg Government Center in downtown Charlotte as a service desk technician.• Assisted with the oversight of day-to-day business needs of a Technology Service Desk that supported 6,600+ City of Charlotte employees, contractors, and vendors; this included all break/fix, IMAC, project requests, etc. via tier 1 phone calls and tier 2 desk side support.• Resolved computer hardware failures with hands-on diagnosis and component replacement; troubleshot and fixed application issues for Windows operating systems and a variety of COTS/desktop systems (Microsoft Office, Microsoft SCCM client, Microsoft Application Virtualization client, McAfee Enterprise Antivirus + ePO, Citrix Receiver + XenApp).• Leveraged BMC Remedy to create, escalate, and resolve support requests via phone calls, email, and electronic forms with top-level first call resolution rates.• Assisted project technicians on annual Tech Refresh projects to re-image and replace computers then handle user data/profile transfer on schedule and with a high level of customer satisfaction.• Sought out and accounted for many business needs that would otherwise slip through the cracks, such as knowledge base maintenance, ordering of parts and tools needed to run our computer repair depot, and the upkeep and organization of infrastructure in 4 separate workspaces.• Trained new hires using a self-created, comprehensive agenda that aimed to quickly onboard technicians and prepare them for phone handling, desk side support, general knowledge of our customer's environment, and administrative tasks.• Acted as an escalation resource for the various IT liaisons and support members in more than a dozen City of Charlotte departments.

I worked as an in-store agent (technician) fixing various hardware and software problems with many devices and sold computers, accessories, and services.• Performed all levels of troubleshooting and repairs on comprehensive variety of computer hardware and software that included desktops, laptops, cameras, printers, and mobile devices.• Handled escalated repair issues that required highest degree of aptitude.• Supported customer needs by making appropriate recommendations for services and products based on lifestylediscovery.• Created scripts and batch files to automate high-volume tasks in order to make agents more readily available for other duties or increased customer face time.

I worked my first job in a video game retailer at the age of 17 and very quickly rose through the ranks and was promoted to assistant store manager at a high traffic location.• Performed various retail store management tasks such as inventory tracking, accounting, and team building.• Managed scheduling for store shifts to accomplish proper staffing.• Trained and managed associates in customer service and sales techniques.• Assisted Manager in interview process of prospective employees and provided feedback.• Developed innovative and creative merchandise displays to drive point-of-sale purchases.• Sold, diagnosed, and repaired various forms of technology including video game consoles and handheld devices.• Provided excellent customer service and demonstrated advanced knowledge of products by guiding customers' decision making.