Ricky Turner Email and Phone Number

Collaborating directly with the CEO and founders, I orchestrated a transformative redesign of the company structure to instill a high-performance culture. As a trusted advisor to the CEO and Executive Leadership team, my primary focus encompassed refining recruitment strategies, elevating onboarding processes, and optimizing employee retention initiatives within the framework of comprehensive people operations functions.Key Leadership Highlights:Pioneered the role of Head of People, establishing strategic processes to facilitate the organization's rapid growth while shaping the vision and strategy for the People Team.Innovated scalable onboarding processes, tailoring personalized plans for each employee to enhance the candidate experience and elevate overall productivity.Strategically managed benefits administration to deliver a cost-effective program aligned with our overarching people strategy.Formulated the organization's first compensation strategy, successfully administering a budget-conscious program to foster employee engagement.Led the implementation of hiring, selection, and interview strategies, introducing a collaborative process with standardized criteria for diverse roles.Initiated leadership competencies, devised employee engagement strategies, and implemented comprehensive annual and merit review processes.Revitalized and deployed payroll operations, processes, policies, technologies, and policy management frameworks to align with and drive business objectives.In navigating business integration, organizational design, and agile responses to evolving business landscapes, I have consistently demonstrated an ability to shape and execute comprehensive strategies that fuel organizational success.

Orchestrating dynamic employment relations strategies for a workforce of 40,000+ employees. I specialize in optimizing employee relations to drive company performance through enhanced employee experiences. My role involves partnering with senior leadership to proactively address challenges, promote cohesive teamwork, and foster enduring relationships.Key Leadership Accomplishments:Leadership Excellence: Led the NORAM Technology Employee Relations team, overseeing a substantial team reorganization that increased team strength from 19 to 30 members.Strategic Restructuring: Spearheaded a transformative restructuring of the Employment Relations team, fortifying management and employee communications. This included influencing critical workplace decisions and managing conflicts.Performance Analytics: Supervised the installation of the Employment Relations dashboard, providing real-time insights into employee performance, productivity, and absenteeism. Implemented Return on Investment (ROI) metrics and played a pivotal role in succession planning initiatives.In my capacity, I thrive on crafting impactful solutions that not only strengthen labor relations but also contribute to the overarching performance and success of the organization. I am adept at navigating complexities, ensuring smooth collective bargaining, and cultivating a positive work environment conducive to lasting employee relationships.

Senior Director of Human Resources with a focus on optimizing the Employee Relations function across the Americas. In this critical role, I have effectively managed a team of 4 direct reports and 38 team members spanning diverse locations, including New York, Memphis, Chicago, Portland, Canada, Brazil, and Mexico.Key Leadership Contributions:Strategic Expansion: Credited with enhancing the overall quality of the employee experience during Employee Relations investigations, influencing the strategic direction of the corporate culture. Led a comprehensive assessment of business needs, laying the groundwork for an impressive 100% team expansion from 17 to 38 members.Competency Building: Trained the team in mediation and dispute resolution, defining a streamlined 7-step process. This initiative significantly reduced the time to close investigations from 180 days to just 45 days, with a remarkable decrease in the number of open cases from 1,300 to less than 200.Performance Metrics: Established formal service-level agreements to gauge department performance, providing transparency into the progress of each investigation. This framework ensured accountability and alignment with organizational objectives.

Senior Director with a proven track record of spearheading and managing the Employee Relations function from inception, crafting a global team of 12 professionals dedicated to addressing and resolving the root causes of employee turnover. In this strategic role, I've established a seamless employee experience across North America, EMEA, India, Latin America, and China.Notable Achievements:Turnover Reduction: Successfully reduced turnover in the Regrettable Loss category from 38% to an impressive 12%, showcasing the direct impact on high-impact customer moments.Litigation Cost Savings: Lowered spending on litigation matters from $130M to $50M over 4 years. Managed the US Employment Law & Labor Law team, consisting of 4 attorneys and paralegals.Innovative Employee Journey: Orchestrated and executed a $1.5M project, retaining an outside consultant to build employee profiles aligned with stages of employment and role responsibilities. This initiative laid the foundation for a holistic employee journey, sparking a remarkable increase in employee engagement from 40% to an outstanding 92%.Diversity & Inclusion Leadership: Innovated the company's first Diversity & Inclusion strategy, assembling seven Employee Resource Groups and crafting talent segmentation strategies. These initiatives significantly improved retention among diverse candidates and influenced Talent Acquisition decisions to promote increased diversity in recruiting. Supervised 4 D&I resources.Cultural Acquisition Integration: Led the successful cultural acquisition integration of an Internet company specializing in online recipes. This encompassed due diligence, litigation review, employee orientation, and onboarding of acquired company employees into the Whirlpool culture.

I provided visionary leadership and executed comprehensive strategies to support all facets of Human Resources for the $133M Hospital Commercial Sales Division and the $30M Medical Device Division. Serving as a crucial resource for two business unit executives, a sales force of over 400 professionals, and the Chief Executives for both US Marketing and Global Marketing, I've played a pivotal role in driving organizational success.Key Contributions:Revolutionizing Effectiveness: Spearheaded a revolutionary transformation in the Medical Device division. This involved recruiting a General Manager, executive team, and other leaders to rebuild the business unit. Established a corporate culture that became a magnet for top talent.Turnover Minimization: Successfully minimized turnover for two consecutive years by strategically shifting the compensation model from a high-risk incentive plan to a lower-risk structure. This move contributed to greater employee retention and stability.Enhanced Employee Engagement: Elevated the employee engagement score from 69 to an impressive 92 through strategic investments in career development, providing greater autonomy for the sales team, and expanding opportunities for charitable work and volunteerism. These initiatives not only improved morale but also created a sense of purpose and fulfillment among the workforce.