Ricky Olmstead Email & Phone Number

United States

Summerville, South Carolina

Azure & Microsoft 365Virtual Infrastructure - Management with Nutanix and VMwareManage & Update Appliances and Windows Servers: OS 2012-2022, Linux, IIS, SQL, DCs, Exchange, File Cluster, Applications, Load Balancers (Kemp and Netscalers)Manage Backups of Both Physical and Virtual Servers, Active Directory, Email/M365, SQL, FileShares, and SharePointEmail Management with Exchange Online & On-Premise, SourceOne Archiving, and Email Security with Barracuda & ProofPointMitigate any Security Vulnerabilities reported by Vendor or Tenable ReportingManage DNS and all SSL certificates for websites and servers; both internal & externalUser Account Setup and Management with Active Directory & Group PolicyDisaster Recovery Preparations & Testing - Offsite Environment and Tools such as Nutanix & ZertoMicrosoft SQL Database AdministrationAdvanced Troubleshooting of all IT related Issues including In-house Developed Programs, Networking, and SecurityEnterprise Software Administration and Licensing ManagementCritical Component of all high level IT Infrastructure Projects: Design, Implementation, and ManagementManage Helpdesk and the Support TeamEscalated user support & troubleshooting

Mount Pleasant, Sc

Major Administrator Projects:Collaborated with Telco Vendors to implement Infrastructure on two Remote Office MigrationsLead Project to Research & Implement new backup storage applianceMigrated Sophos On-premises Endpoint Protection to Sophos Cloud & Intercept X Ransomware ProtectionLead Project to Migrate a Remote Office to new location including Implementing New Infrastructure with Telco VendorsUpgraded Domain Controllers and other Legacy Server Operating Systems to Windows Server 2016Implemented Mimecast Email Security Solution to Minimize Exposure to Ransomware, Spam, and other Security RisksMigrated to CommVault Backup Solution to Improve Backup Efficiency & Eliminate Production InterferenceMigrated Virtual Environment to VMWare to Improve Speed, Maintenance, & EfficiencyVital Component in 4 Successful Office Migrations and 6 Company AcquisitionsMajor Job Responsibilities:Telco Infrastructure Changes and ISP Provider AccountsBackups of Both Physical and Virtual ServersEmail Management with Office365, ADFS, and Email Security with MimecastWindows Server, Desktop, and Mobile Device Endpoint SecurityUser Account Mngmt with Active Directory, Group Policy, Cisco, Office365, Laserfiche, RingCentralHurricane Preparation & Disaster RecoveryManage IT Helpdesk, Work Orders & Delegation, and Provide Next Level IT Helpdesk Support while Maintaining SLAsAdvanced Troubleshooting of all IT related Issues including In-house Developed ProgramsCisco Phone Administration including Unified Call Manager and Communications ManagerVirtual Desktop Infrastructure - Setup and Management with both Hyper V and VMwareCisco Meraki Wifi Management across all officesServer & Network Equipment Management and Preventative Maintenance – Windows, Dell, CiscoRun Email, Phone System, and Work Order Reports as RequestedPurchasing, Software Licensing, and Contract NegotiationBuilding Relationships with Vendors, Suppliers, and Contractors

Mount Pleasant, Sc

 As Senior Technician, Lead Team of 4 Technicians, Team Support, Mentoring, & Training Brought Inventory accuracy to 100% and Maintained that level Disposed of Non-Effective Assets and Combined Assets to Streamline Costs Implemented Mobile Solutions to Increase Marketing & Management Productivity Improved Service Level of Team to Meet Strict Service Level Agreements Increased Customer Satisfaction through SLA and More Efficient Equipment and Software Improved Remote User Experience and Minimized Downtime Implemented Software, Processes, Policies, and SOPs as well as Streamlined to Improve Department Efficiency Mobile Solutions for Productivity: Tablets, Smartphone, and other Mobile Devices Manage IT Helpdesk, Work Orders & Delegation, and Provide IT Helpdesk Support to All Offices and Work from Home Users while Maintaining Strict SLAs Troubleshooted all IT related Issues including In-house Developed Programs Meetings & Conferencing, Audio/Video, IT Training Maintain and manage all IT Assets in multiple databases Desktop & Laptop Upgrades and Preventative Maintenance Toner Inventory and Printer/Copier Maintenance Network Connection Setup and Troubleshooting Built Relationships with Vendors, Suppliers, and Contractors Cell Phone Account Management, Support & Troubleshooting Credit Card Billing, IT Budgeting Remote User Support & Troubleshooting, Remote Office Visits Ran Reports as Needed for Department and Management IT Training for End Users including Social Engineering

Mount Pleasant, Sc

 see Senior PC Technician above

 As Crew Lead, Lead 4 Technician Team, Team Support, Mentoring, & Training Provided IT Support to All Offices, Desktops, Laptops, Printers, and Symbol Mobile Devices in Warehouse Implemented Processes, Policies, and SOPs to Improve Department Efficiency Process Research & Implementation, User Information Collection, Time Studies Extensive Inventory Control including Warehouse Inventory Management Experience with Shipping and Receiving Time Sensitive Products Manage Routing of Product and Troubleshooting any Routing Issues Troubleshooted Hardware, Software, and Network Issues including Warehouse Wifi Maintain and manage all IT Assets in multiple databases Desktop & Laptop Upgrades and Preventative Maintenance Toner Inventory and Printer/Copier Maintenance Swapped and Tracked Backup Tapes Daily Formatted and Ran Daily Reports for Production and Customer Service

IT Support

Lead Delivery Driver

Deliver Product to Customers

Make and Prep Product for Customer Purchase

Associate Of Information Systems Specialist, Computer Technology

Activities and Societies: Association of Information Technology ProfessionalsInformation Systems

High School Diploma, College Prep

Activities and Societies: FitnessCollege Prep Diploma