Director Of Customer Success
Current
Jul 2019 - Present
AeroLeads people directory · profile
Ricardo Rios Email & Phone Number
Director of Customer Success at Planet Federal
at
Planet
1 work email found
@planet.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Success at Planet Federal
Location
Washington, District of Columbia, United States
Who is Ricardo Rios? Overview
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Quick answer
Ricardo Rios is listed as Director of Customer Success at Planet Federal at Planet, based in Washington, District of Columbia, United States. AeroLeads shows a work email signal at planet.com and a matched LinkedIn profile for Ricardo Rios.
Ricardo Rios previously worked as Director of Customer Success at Planet and USG Program Manager at Planet. Ricardo Rios holds Masters Of Science, Electrical Engineering from University Of Puerto Rico-Mayaguez.
Company email context
Email format at Planet
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{first}@planet.com
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Profile bio
About Ricardo Rios
A dynamic and energetic individual with excellent written and verbal communication skills. Self-starter and quick learner with a versatile skill set able to work and enjoy working in high-paced and dynamic environments. Able to combine technical knowledge with sales skills and business acumen to serve as a primary contact for product demonstrations, asses customer requirements and tailor solutions to meet their needs. Experience in customer service and sales including international markets effectively conveying key messages and successfully articulating the value proposition through product demonstrations and presentations to different customers with different cultural backgrounds (e.g. Europe, Middle East, and Australia among others).
Listed skills include Matlab, Systems Engineering, Sensors, Electromagnetics, and 26 others.
Current workplace
Ricardo Rios's current company
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8 roles
Ricardo Rios work experience
A career timeline built from the work history available for this profile.
Usg Program Manager
Jul 2017 - Jul 2019
Technical Account Manager
May 2016 - Jul 2017
Officer
Current
May 2018 - Present
Solutions Engineer & Technical Sales
• Cross-Division Collaborations (Night Vision and Communications Systems) providing Jagwire technical expertise in international pursuits.• Interface with international customers representing the Jagwire product at domestic and international trade shows and direct customer meetings and demonstrations. (e.g Middle East, Europe, Australia)• Feed voice of the customer (VOC) and provide feedback from field demonstrations to product team leading to the development of new plugin enhancing our product’s capability and enabling it to become part of a greater solution.• Partner and collaborate with capture team in developing/closing pursuits by providing technical expertise.• Provide capture team and customers with direct, consultative technical product advice.• Provide capture team and customers with interactive demonstrations.• Identify gaps in product’s roadmap and make sure it’s in line with current and potential customer needs.• Perform product installations at customer sites for testing and demonstration.
Jan 2013 - May 2016
Systems Engineer & Field Service Representative
OCONUS Deployment to Afghanistan• Provided support for 2 IAS Systems deployed in Bagram Air Field (SIPR and CENTRIX).• Provide 7 days per week, site available support and training.• Ensure system uptime, the continuous processing of images through the system and the availability of the system to the end users, 24 x 7.OCONUS Deployment to Iraq• Provided support for 2 IAS Systems deployed in different bases in Iraq one owned by NGA and the second by the US Army’s Task Force ODIN.• Preformed system movement to different bases according with the US Forces in Iraq drawdown plans.• Provide 7 days per week, site available support.• Ensure system uptime, the continuous processing of images through the system and the availability of the system to the end users, 24 x 7.Field Service Representative at DigitalGlobe (Longmont, CO)• Preformed System Installation.• Performed acceptance tests.• Provide 5 days per week, site available support (on call support for weekends and holidays).• Ensure system uptime, the continuous processing of images through the system and the availability of the system to the end users, 24 x 7.• Perform weekly inspections of the system, apply OS security patches and system patches.• Document and train customer system admins.• Continue to provide support to customer upon return to my home office in Herndon, VA.Support Company Internal Projects, Programs, and IR&Ds• Develop Software Requirement Specifications and System Requirements• Develop Requirement Verification Matrices and Test Cases• Develop System Engineering DoDAF Artifacts (e.g. OV-1, OV-2)• Develop Systems Engineering Artifacts (Sequence Diagram, Functional Flows)• Troubleshoot anomalies on satellite instruments by analizing electrical specs.
Aug 2009 - Dec 2012
Radar Systems Engineer (Intern)
Interned as Systems Engineer in the Radar Systems Division. Designed a data filtering tool in Matlab based on platform and target’s lat/long positions, among other tasks.
Jun 2008 - Aug 2008
Engineering Internship
Ewr Weather Radar Systems
Served as consultant. Performed performance tests to radar under development. Attended meetingswith company clients who presented problems with company radars in their sites and helped troubleshoot.
Jun 2007 - Aug 2007
2 education records
Ricardo Rios education
Masters Of Science, Electrical Engineering
University Of Puerto Rico-Mayaguez
Bachelors, Electrical Engineering
University Of Puerto Rico-Mayaguez
FAQ
Frequently asked questions about Ricardo Rios
Quick answers generated from the profile data available on this page.
What company does Ricardo Rios work for?
Ricardo Rios works for Planet.
What is Ricardo Rios's role at Planet?
Ricardo Rios is listed as Director of Customer Success at Planet Federal at Planet.
What is Ricardo Rios's email address?
AeroLeads has found 1 work email signal at @planet.com for Ricardo Rios at Planet.
Where is Ricardo Rios based?
Ricardo Rios is based in Washington, District of Columbia, United States while working with Planet.
What companies has Ricardo Rios worked for?
Ricardo Rios has worked for Planet, Us Navy Reserve, Harris Corporation - Space And Intelligence, Exelis - Geospatial Systems, and Telephonics Corporation.
How can I contact Ricardo Rios?
You can use AeroLeads to view verified contact signals for Ricardo Rios at Planet, including work email, phone, and LinkedIn data when available.
What schools did Ricardo Rios attend?
Ricardo Rios holds Masters Of Science, Electrical Engineering from University Of Puerto Rico-Mayaguez.
What skills is Ricardo Rios known for?
Ricardo Rios is listed with skills including Matlab, Systems Engineering, Sensors, Electromagnetics, Troubleshooting, Simulations, Electrical Engineering, and Telelogic Doors.
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