Ricky Saavedra Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

-Conduct patient eligibility assessments for the Ryan White Program and other healthcare assistance programs.-Manage payer verifications, including Medicaid, Medicare, ADAP, PAP, and other insurance sources.-Ensure accurate data entry in EPIC and CPCDMS systems.-Organize and maintain eligibility documentation and files.-Schedule and confirm appointments, ensuring smooth coordination of services.-Foster collaboration and teamwork to meet program objectives effectively.-Deliver patient-centered service with professionalism and respect.-Adhere to organizational standards and safety protocols.-Continuously enhance expertise through ongoing education and training programs.

Houston, Texas, United States

-Supported Executive Management and Developer Consultants by taking overall ownership of customer service, database management, daily action summaries, and reports.-Served as an acting backup to other leaders by providing leadership, guidance, and direction to team members.-Tracked the flow of leads on SugarCRM Software from incoming to closing and took over leads if not managed properly during the process.-Ensured all incoming leads were handled promptly and appropriately, and made sure hot leads received immediate attention.-Made outbound calls to set appointments, provide product information to qualified prospects, and followed up in a timely manner.-Developed long-term, productive, and mutually beneficial relationships with potential and new clients.-Acted as a resource for other team members, based on a strong working knowledge of the team’s responsibilities and goals.

Houston, Texas, United States

-Managed lead processes from incoming to closing, ensuring compliance and addressing procedural breakdowns.-Oversaw incoming client lead reports and maintained accurate tracking in SugarCRM.-Made outbound calls, qualified leads, set appointments, and provided product information to prospects.-Created and implemented follow-up processes for lead management and ensured hot leads received immediate attention.-Developed strategies to enhance customer service and improve the client experience.-Built long-term relationships with clients through consistent follow-up and communication.-Addressed and resolved team and customer conflicts while evaluating performance metrics.-Maintained logs, reports, and professional workflows, contributing to new business opportunities.-Promoted and sold the “One Solution Environment” to potential clients.

Houston, Texas, United States

-Met and greeted prospective home buyers in a model home and assisted with any questions.-Ensured the model home was ready and handled the placement of all marketing materials outside and inside the property.-Maintained knowledge of community features, plans, inventory homes, and builders.-Provided information to clients, directed them to other open houses, and identified homes that best met their needs.-Collected information on clients' home searches, ensured each guest completed a registration form, and documented notes to assist in finding their future home.-Retrieved all marketing materials and returned to the office to submit lead sheets and marketing materials.

Houston, Texas

Houston, Texas, United States

-Supervised and established a high-performance team by delivering high-level customer service, exceptional hospitality, and upholding SoulCycle brand standards.-Partnered with the studio manager to implement standard operating policies and procedures to support the organization’s rapid growth objectives.-Coached employees on career development within the company.-Onboarded new hires by leading training sessions, conducting follow-ups, evaluations, and providing monthly performance feedback.-Created monthly employee schedules and assisted with last-minute changes and adjustments.-Developed marketing campaigns to grow the business, including social media strategies, email outreach, project planning for new promotions, and on-site event coordination with schools, local businesses, and corporations.-Improved team communication by organizing “Communication Day” to address concerns, clarify issues, and follow up on personal development opportunities.-Enhanced employee satisfaction and leadership skills through verbal and written evaluations.