Ricky Spiroski Email & Phone Number

Valencia, Es

Valencia, Valencian Community, Spain

* Leading the Onboarding/Implementation of our SaaS platform to mid market & enterprise customers* Nurturing relationships with existing customers & ensuring maximum usage of the platform* Primary contact with HR/People/Recruitment leaders from companies such as NFL, DAZN, Tourlane, Celonis & ChainlinkLabs* Managing expansion & renewals of existing customers* Organising and attending events with customers & prospects to build and nurture relationships* Creating and maintaining a user technical documentation/ FAQs/ Help Centre to enable self serve CS* Working cross functionally with Engineering/ Product/ Design/ Marketing teams to ensure customer feedback and suggestions from customers is heard and forms part of the roadmap.

Berlin, Germany

* Global end-to-end recruitment for all non-tech roles, focusing on the USA and Europe.* Managing the full employment lifecycle, from onboarding to off-boarding.* Administering HR documentation and compliance using HRIS tools (Gusto, EmploymentHero, Deel).* Planning & organizing in-person staff off-sites for team building and engagement.* Establishing and maintaining remote work compliance programs through EoR providers.* Designing, implementing, and managing new starter onboarding programs.* Collaborating with the Head of People & Culture on projects to enhance employee wellness and satisfaction.* Researching, implementing, and maintaining HR tools, including Notion, Lever, Deel, and WeWork Global Memberships.

Remote (Mexico)

* Collaborating with hiring managers to define role requirements, write job descriptions, outline the hiring process, and screen candidates.* Maintaining up-to-date and accurate data in our ATS (TalentLyft & Lever).* Sourcing candidates via LinkedIn Recruiter, Seek, Indeed, BuiltIn, Otta and WeWorkRemotely.* Screening candidates at various job levels and providing feedback to hiring managers.* Delivering incredible candidate experience with timely feedback, transparency and accessibility during the recruitment process

Remote (Berlin & Melbourne)

* Multifaceted role across compliance, post-sales enablement, and customer success.* Provided proactive support to buyers and sellers from onboarding to deal execution via email, chat, social media, and phone.* Wrote and edited Help Centre articles to reduce customer contacts and promote self-service.* Investigated and communicated fraud concerns using various dashboards and systems.* Mediated user disputes during transactions.* Moderated community content in public comments.* Collaborated with Product, Marketing, and Engineering on marketplace redevelopment and feature requests to enhance customer experience.* Extensively used tools such as Zendesk, Slack, Trello, Confluence, Google for Business, Sift, SumSub, Chartio, PayPal, Stripe, and TrustPilot.

Berlin Area, Germany

* Ensuring the fulfilment of all ride requests whilst maintaining a healthy gross margin between customer and chauffeur pricing. * Briefing Chauffeurs of VIP rides. * Coordinating dedicated supply remotely for large events in the US such as CES and Super Bowl. * Planning, recruitment and training of a newly established Service Control team in Brisbane Australia. * Extensive use of Salesforce, BCM, Slack, G Suite

Melbourne, Australia

* Streamlined and managed a manual system for complex online travel bookings.* Key contact person between partner hotels/properties for complex travel packages.* Compassionately assisting customers who had booked a complex travel package via email, chat, phone and occasionally in person.* Involvement in the re-design/re-platform of the new website from a customer service perspective.* Extensive use of Salesforce, Office Excel, Slack, Jira.

Melbourne, Australia

* Customer Support via email and outbound phone calls that mainly involved troubleshooting technical issues customers were having with Xero and API add-ons.* Melbourne representative for the International Xero Delights team that identified unique customer services cases and highlighted on social media and internal channels.* Collaborating with Product & Engineering to identify, document and communicate key issues and frequent requests* Extensive use of Salesforce, Google Suite, Slack, Confluence, Jira.

Melbourne, Australia

* Handled all rider customer tickets for Melbourne & Geelong* Assisted Driver Partners in-person, via email, and phone throughout their lifecycle from onboarding to off-boarding.* Interviewed and documented incidents involving Driver Partners in car accidents or damage claims during Uber trips.* Contributed to a small team rewriting internal FAQ/Help Centre resources for new UberExperts using Confluence.* Facilitated remote support/sign-up centers around Melbourne for Driver Partners unable to reach the main Support Centre.* Extensively used tools such as Zendesk, Slack, Google for Business Suite, Jira, Confluence, and Excel.

Pakington Strand

* Managed evening store operations* Responded to customer feedback and complaints, ensuring satisfaction and resolving issues.* Handled daily cash management, including change orders, cash pick-ups, and safe operation.* Managed stock control through visual merchandising, electronic systems, and theft/dump procedures.* Facilitated teamwork to achieve short-term objectives set by senior management.* Supervised over 30 employees across various departments.* Maintained open and effective communication with managers, staff, and customers.

Bachelor Of Commerce - Bcom, Accounting, Current: Distinction Average

Bachelor Of Commerce - Bcom, International Business, Semester Abroad

Bachelor Of Commerce - Bcom, International Accounting, Winter Abroad

Bachelor Of Commerce - Bcom, Communications And Media Law, Summer Abroad

Bachelor Of Commerce - Bcom, Chinese Commercial Law, Study Tour