Ricky Trogdon Email & Phone Number

Baltimore, MD, US

Baltimore, Maryland, United States

• Respiratory Therapist (RT) staff resource/ subject matter expert concerning all clinical and operational questions/ issues
• Utilizes Neo-Natal Resuscitation Program (NRP) Certification and clinical training to provide respiratory care services to neo-natal population
• Monitors staffing and appropriate safety protocol adherence in biocontainment (COVID-19) units
• Expert in all RT technology in assigned departments
• Coordinate all emergency responses
• Assist in the development/ updates with clinical care protocols/ policy and procedures

Baltimore, Maryland

• Utilized education, experience, and strong critical thinking skills to deliver effective, patient-centered care
• Experienced in the adult/ pediatric Emergency Department as well as the Medical, Surgical, Burn, Cardiac, and Neuro Intensive Care Units
• Responsible for setting up, operating, delivering, and discontinuing medical gas therapy, humidity therapy, aerosol therapy, hyperinflation therapy, bronchial hygiene therapy, invasive and non-invasive mechanical.
• Built relationships with other members of the healthcare team and participated in the realization of each patient's multidisciplinary plan of care
• Planned and executed department initiatives to highlight workgroup diversity, encourage teambuilding, and increase peer engagement
• Co-chaired an employee retention and recruitment committee

Columbia, Maryland

• Utilized a goal-oriented approach to lead team to the biggest increase in the region for July, August and September 2016
• Exceeded sales and service metrics by 43%
• Strong oral and written communication skills

Richmond, Virginia

• Customer service duties included the ability to research and troubleshoot disputed chares and counsel customers with any concerns or complaints
• Supported sales staff through implementation and new technology throughout the store
• Promoted in August 2014 to a position within the company which allowed me to work from home, unsupervised, for Nordstrom Direct
• Received Nordstrom’s highest honor, the Customer Service All Star, in July 2016

Richmond, Virginia

• Educated pediatric patients and caregivers on the use, maintenance, care, safety and troubleshooting of non-life support home medical equipment
• Strong familiarity of nebulizers and phototherapy equipment by various manufacturers such as Phillips, PARI and ResMed
• Offered excellent customer service and care techniques during extended hours at patients’ homes, workplaces, or from The Pediatric Connection’s Richmond, Virginia office
• Member, American Association for Respiratory Care (AARC)

Richmond, Virginia Area

• Assisted patients who had been diagnosed with sleep apnea by educating them how to use and care for their new Continuous Positive Airway Pressure (CPAP) machine and properly fit and furnish them with a mask to ensure.
• Provided technical and customer support on an on-call basis to patients that called in questions regarding their machinery
• Utilized company software to ensure that all patient’s personally identifiable information (PII) was collected and dispersed in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Trained to ensure company followed guidelines set by The Joint Commission and recognized areas for improvement
• Developed plans for execution of continuous improvement opportunities leading to significant cost savings in the Chesterfield field office

Master Of Science - Ms, Organizational Leadership

Bachelor Of Science - Bs, Business, Healthcare Management

Associate'S Degree, Respiratory Therapy, 3.8

Activities and Societies: Student Representative for the JSRCC Respiratory Therapy Advisory Committee; Student Representative for the.

Associate Of Science - As, General Studies