Rick T. Email & Phone Number

Product management and marketing adjacent work

Lead and execute integrated Go-To-Market (GTM) strategies, increase monthly active users, engaged usage and product sentiment for Microsoft Edge for Business and Copilot as relevant. EventsLead script writing for videos, live sessions, & promosLead writer for event blogContent ReviewDirector and reviewer for video shoots and voiceoversAttend events &.

Portland, Oregon Metropolitan Area

• Co-Lead a Community Resource Group from our DEIA called Men of NWEA: CRG Created to provide a space for those who identify as male in the organization connect
• Organize meeting logistics and planning for the monthly CRG meeting
• Suggest of topics for the meeting: Fun and serious (from favorite foods to what does systemic bias means)
• Facilitate of the monthly meeting to steer and direct conversation
• Follow up with participants to invite to next meeting as well as invite feedback
• Update and Maintain the CRG Sharepoint Site (logistics, resource links, etc.)Member of NWEA's first CRG Council

Portland, Oregon, United States

For over a year, I've been relied on to provide thought partnership and feedback in a variety of areas outside of informal gigs and regular job duties. This includes being part of team projects to improve meeting and email culture, org staff training programs, and other initiatives started by various teams that seek my insights and thoughts.

Portland, Oregon Metropolitan Area

• Manage and administrate NWEA’s Informatica platform:
• Performing periodic upgrades of the system platform
• Configuring and providing proper system access to the business
• Perform cross-team support with engineering and production operation teams
• Primary person to support the health and maintenance of the solution
• Monitor security measures for the protection of endpoint computer systems and networks

Portland, Oregon, United States

• Work with the Chief Strategy officer and the Strategy team to build out the 2021-2024 Strategic Plan and 10-Year Strategic Vision. Includes but not limited to:
• Conducting interviews with leadership members to gather insights and opinions
• Analyzing market data and qualitative data for trends and ideas
• Providing thoughts and insights to the team at largeManage Stocktake and Monthly Report Tasks. Tasks include but not limited to:
• Responsible for collecting the updates for 4 sections of the monthly report from the involved departments
• Edit draft to prepare for the final reportOther related corporate strategy tasks

Portland, Oregon Metropolitan Area

• Physical and virtual technical assistance for NWEA employees in a Mac and Windows environmentDuties include:
• Basic to advanced troubleshooting for laptops and printers
• Imaging Mac and Windows computers
• Some hardware work (chassis swaps, and battery replacements)
• Software installation
• Desk setups for new employees

• Lead development of new strategies and ideas for student admissions and recruitment for the PharmD program
• Establish pipelines of recruitment at high school and college level
• Nurturing prospective students via email, phone, and in-person.
• Identify ways to enhance student experience via the Diversity Committee
• Lead interview day for student applicants.
• Evaluate applications for students applying for the PharmD program

Seattle, Washington

• Develop new strategies and ideas for recruitment and marketing for domestic and international students for the Seattle Regional campus.
• Built connections with Community Colleges, Universities, Organizations, and Businesses.
• Establish and maintain connections individuals up to the C-level/President.
• Implement strategies and ideas,
• Data analysis to verify strategy effectiveness
• Identify working trends and new ideas

Greater Seattle Area

• Support network & email connectivity, PC operating systems, hardware & software, internal applications, and mainframes
• Received multiple awards for service and knowledge
• Operated with a 99% customer satisfaction rating
• Worke with Seniors, Supervisors, and next level teams team to resolve advanced issues
• Relied on to provide support to C-level executives due to ability to handle sensitive data, along with the people skills needed for communication
• Advise internal staff on best way to resolve issues and prevent future ones and provided feedback on process improvement

Liberty Mutual Via Softworld Inc.

• Respond to incoming requests and resolve customer problems via telephone
• Support network & email connectivity, PC operating systems, hardware & software, internally developed applications, and mainframes
• Elevated to work L2 tickets due to knowledge level
• Record inquiries, provided input, resolved, or directed requests to appropriate technical area or vendor
• Work with Seniors and the team to help resolve issues that arise
• Received multiple “Kudos” awards for service

University Of Oregon

• Diagnose and install hardware, software, media, and networking issues over phone, email, and in-person
• Work with ambiguity on a regular basis
• Train new student workers
• Collaborate in a team environment across departments
• Brainstorm ideas to enhance policies for best practices in the department
• Communicate and consult with Deans, faculty, admin staff, and grad students on tech needs and care.

University Of Oregon, Eugene, Oregon

• Resolve hardware, software, and network issues in person, over the phone, & through email
• Advise faculty, staff, and graduate students on issue solutions
• Maintain team environment
• Work with ambiguity
• Strong diversity awareness and communication skills
• Student worker lead; train student workers.

University Of Oregon

• Set the standard for lab maintenance and software support
• Establish a testing environment that discouraged cheating during tests.
• Promoted to work with CASIT due to knowledge level.

Shibuya, Tokyo, Japan

• Perform commercials as a model in Japan, speaking in Japanese
• Develop international speaking skills in a professional media setting dealing with diverse people in team environment.

Masters In Education, Higher Education/Higher Education Administration, 3.9 Gpa

Activities and Societies: Created Action Plan workshop, OP-Ed piece on International Student Perspectives on Higher Education, & Research.

Bachelor Of Arts (B.A.), Psychology, 3.3 Gpa Across All Degrees

Activities and Societies: National Society of Collegiate Scholars. Conversed with international students on ideas and processes to resolve.

Certificate Of Completion, Japanese Studies, 3.7 Gpa

Activities and Societies: Extensive conversations with Japanese natives and international students.Study Abroad • Intensive Japanese.