Ricky Cheung Email & Phone Number

Austin, TX, US

Hanover, MD, US

The BlueCard program enables members of the Blue Cross Blue Shield Association (BCBSA) to access healthcare services when travelling across state lines. It promotes interoperability among independently licensed companies under the BCBSA umbrella, allowing members to receive care wherever they are in the United States.I apply project management, business.

Hanover, MD, US

Hanover, MD, US

• Responsibilities:
• Partner with internal stakeholders from Finance and Claims Administration to support projects and software development efforts focused on claims processing, reporting, and compliance
• Identify and capture requirements for user stories and deliverables pertaining to process improvement and/or automation, reducing error rate and manual intervention by dedicated claims staff
• Authored business requirements documentation and standard operating procedures for new and existing reports and procedures, creating documents to support compliance, training, and offshoring initiatives
• Utilize a combination of SQL and VBA to streamline regular reporting procedures and ad-hoc data requests for internal stakeholders, reducing time spent on report generation by 75% per week (6 hours per week)
• Engage in national-scale BCBSA projects, partnering with subject matter experts and executive leadership to track and complete deliverables regarding software releases, healthcare mandates, and platform modernization

Honolulu, HI, US

• Responsibilities:
• Directly engaged and managed engineering team of 15 (10 in-house, 5 offshore) to complete projects supporting Technology, Sales, and Marketing departments.
• Managed deliverables through all stages of the Software Development Life Cycle (SDLC) using JIRA while adhering to guidance with the Scrum framework.
• Facilitated requirements gathering meetings with stakeholders to outline, write, and review requirements for project Business Requirements Documents (BRD).
• Used a combination of JIRA, EazyBI, BigGantt, and Microsoft Excel to manage project timelines, deliverables, and teams according to business priorities.
• Conducted scrum ceremonies to foster collaboration between onshore and offshore team members, meeting completion criteria within schedule.

• Responsibilities:
• Managed day-to-day operations of residential renovation business with 10 employees, including payroll, job scheduling, client and stakeholder interaction, logistics planning, and material procurement
• Researched and developed bids and proposals for renovation projects valued between $1,000-$70,000 for residential and commercial real estate projects.
• Managed outsourced accounting team under the direction of the company's director and controller, approving vendor payments, tracking gross margin and profit, identifying variances, and collecting receivables.
• Managed the execution of construction contracts up to $75,000, including but not limited to: renovations and maintenance of commercial and residential real estate properties.Achievements:
• Reduced payroll processing time by 75% by implementing GPS-enabled time-tracking software (TSheets)

Honolulu, Hawaii, US

• Achievements:
• Created a weekly report to monitor supply-chain activities for leaders in Purchasing, Material Planning, and Repair departments - displaying shipment status of incoming and outgoing repair orders (pending, on-time.
• Conducted research to reclassify the shelf life policy for up to 26 individual part numbers within TRAX ERP system - collaborating with Maintenance and Engineering to reduce repair expenses due to false-positive.
• Supported Boeing & Airbus fleet through repair cycle management via TRAX ERP, including: repair order creation, quote approval, vendor management, contract administration, troubleshooting, and documentation
• Approved payments for repair-related invoices and transactions up to $10,000, escalating exceeding amounts via chain of command
• Interfaced with Purchasing, Maintenance, and Material Planning groups to maintain optimal level of serviceable parts for Boeing and Airbus aircraft

Honolulu, HI, US

• Responsibilities:
• Managed, scheduled, and validated quality of digital assets for University of Hawaii's distance education program
• Supported regularly scheduled digital conferences and classes with outer-island sites using Polycom Systems
• Performed routine audits and data purges to optimize storage usage
• Trained 6 operators in Video Operations best practices, including content management and system support

Honolulu, Hawaii, US

• Achievements:
• Supported renegotiation of $4.5m contract with logistics vendor (irregular operations) by analyzing actual vs. projected spend over 3-year period
• Developed a dashboard for purchasing managers to monitor pending transactions due to invoice errors - identifying delayed orders by employee, vendor, and aircraft type
• Provided market research, industry outlook, and risk assessment for Asian market expansion, identifying potential partners in booking, in-flight entertainment, and foreign public relations areas
• Conducted risk analysis on in-flight entertainment vendor to support contract negotiation
• Drafted a Corporate Travel Policy to be utilized for internal business travel purposes

Honolulu, Hawaii, US

• Achievements:
• Performed foreign exchange rate analysis spanning 2 months, offering recommendation upon conclusion
• Created a peer analysis report through utilization of SNL Financial Platform by S&P Global
• Conducted a risk assessment on selected fixed income securities and reported degradation in risk ratings via research on Morningstar and Bloomberg platforms

Honolulu, Hawaii, US

• Responsibilities:
• Supported the migration to Salesforce CRM from internal COBOL-based platforms within First Insurance of Hawaii databases, validating client records and other data
• Interfaced with existing and prospective clients via phone, email, and agency visitations
• Identified and compiled potential sources of new business and/or cross-selling opportunities to respective

Bachelor Of Business Administration (B.B.A.), Finance & Management

International Exchange, International Trade And Commerce