Rick Zec Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

- Account and Change Management- Manage customer and project onboarding- BAU support- Collaborating with cross-functional teams to ensure customer success

Melbourne, Australia

- Customer Success Management- Pre-Sales Solution Consulting- Post Sales Support- Program/Project Management

Melbourne, Australia

- Project Management- Self Checkout SME- Release and change management

Melbourne, Australia

Implementing new POS Solution integrating with SAP at 7-Eleven Australia.- SAP to RPOS Retail integration - New PINpad and payments solution (Fuel, Gift Card, Financial applications)- eServices POS Integration- POS hardware replacement

United Kingdom

- Coordinate configuration & changes with Packaging, Release & Deployment teams- Train less experienced employees to aid Tesco with configuration transition- Full system data analysis review and implementing improvements- Maintaining configuration changes for performance enhancements & new code distribution. - Investigate issues during testing & pilots phases prior to full deployment- Develop, maintain and release clear, concise documentation for configuration changes - Coordinate delivery of business solutions and supporting processes according to business priorities and IT specifications- Conduct business needs analysis against existing technology and supporting processes to determine if area of focus is IT or business-related

Auckland, New Zealand

- POS Replacement- PINpad hardware replacement- Payments solution integration with Payment Express- Planning and management of the Retalix StoreLine test approach and test deliverables- Test schedule management and guidance for Test Design and Integration phases- Central point of contact for all test related activities- Defect Management (including facilitation of defect review meetings - triage)- Liaise with product experts in Israel to answer questions and apply technical skill and product knowledge to craft solutions to business requirements and or problems- Interact with the design team to determine accurate estimates for building and delivering solutions- Co-ordinating with the client’s architectural team to ensure that all solutions proposed are compatible with prescribed architectures, infrastructure and security policies.

New South Wales, Australia

- Rotational executive sponsor on call support to guide teams with decision making on high severity issues- Project/Portfolio Engagement – Manage change, support, and service delivery documentation- Relationship Management – Strong relationship with all internal/external business contacts- Business Development and Analysis – Process improvement and focus on budget improvement- Service/Vendor Management, including Incident, problem, change and enhancement management throughout Australia, New Zealand, United States and India. (Including FDI, WEX, Commonwealth Bank, National Australia Bank, Westpac and ANZ)

Sydney, Australia

• Providing 3rd level support of Eftpos issues in stores.• Supporting Australia and New Zealand stores for EFT payment issues• Development of Woolworths PINpad application controls• Support documentation for 1st and 2nd level support teams• Change management/Project implementation/rollout.

Sydney, Australia

GFS Back Office Infrastructure Support• Support financial bank reconciliation• 1st level SAP Business Objects Administration and support• Change and problem management

• Exposure to high severity problems for all stores and warehouses• Problem ticket trending• Change management

Sydney, Australia

• 1st level technical support to stores, offices and warehouses• Resolving IT problems for petrol, liquor and supermarket stores• Creating knowledge base documentation

Bachelor, Internet Science And Technology

Activities and Societies: University Basketball

Hsc, Computer/Information Technology Administration And Management