Managed production areas functioning under 150 union employees in 7 departments for global distribution, logistics and shipping leader. Ensured departments were in compliance with OSHA, FAA and DOT regulations and all employees participated in safety training and certification. Provided exceptional customer service, resulting in 100% customer loyalty and securing future sales. Conducted cost reduction analysis, culminating in route restructuring and quality. Key Accomplishments:During company downsizing, challenged to reduce costs and labor hours without sacrificing quality of customer service. Altered employee hours to meet product arrivals, restructured route density which increased production, and modified materials pick up. Changes led to a 20% reduction in labor hours.Modified route structures on an annual basis, forecasting the subsequent year's service projections. Developed and implemented safety program, reducing injuries by 7%, thus decreasing costs.Acquired large, national account from competitor requiring custom fit to meet customer needs. Developed solution that exceeded customer expectations allowing customer to streamline receiving operations and reduce staff without creating an adverse effect to DHL.Implemented solution to resolve lost labels that identified bags delivered by United States postal service. Eliminated labor hours by 50% as well as delays in shipping.

Managed 50 employees in a package production area while monitoring flow rate / size. Tested and evaluated load employees to ensure proper distribution of packages to correct trailers. Documented employee's progress and performance.Key Accomplishments:Increased productivity by 10%.Developed safety program to accommodate new process of accepting bulk shipments when shipments could not be handled on conveyor belts. Resulted in receiving "Employee of the Month" consecutively for 2 months.Minimized 90% of packages being loaded on incorrect trailer destinations.CertificationsFAA Hazardous Material Inspector for Commercial and Cargo Aircraft