Ric Melia Email & Phone Number

London, Gb

Reading, England, United Kingdom

Godalming, England, United Kingdom

Part of Data & AI Senior Leadership Team, reporting to the UKI CTO. -Grew team from ~50 to ~100 people across the UK and India as of July 2024 and have direct management responsibilities for this team, with revenue growth of 40% in 2022. -Empowered the team to take on more responsibilities, leading to 35% of the team receiving promotion in 2022. -Monthly strategic calls with Solution Area & UKDC senior leadership team, focusing on pipeline and evolution of services. -Acted as a Managed Service Solution Architect creating Application & Infrastructure Outsourcing estimates, client proposal decks, renewals and contracts. -Created a pre-sales support function within the D&AI Managed Service team to support business development teams with pre-sales opportunities. -Oversaw merging of Altius and Avanade ServiceNow ITSM instances, ITIL processes and Infosec controls and was accountable for decisions.-Championed young people within the Managed Service team, promoting a School Leavers program as well as actively supporting Avanade’s apprenticeship and graduate schemes. Growing the onshore team in this way led to an increase in profitability. -Focus on employee engagement, inclusion and wellbeing led to 100% retention of the Altius Managed Service team following acquisition of Altius by Avanade. -Ensured team had appropriate skills and were trained on the latest Microsoft technologies to ensure successful delivery. -Career advisor to six employees from Senior Analyst to Manager grade, bi-weekly calls to mentor and support career progression path within Avanade. -Instrumental to the success of the Managed Service team at Altius and was retained by the leadership team for three years to ensure a smooth and stable transition and retention of the team.

Godalming, England, United Kingdom

Godalming, Surrey, United Kingdom

Responsible for stability of production services and planning around new services, worked with sales and delivery teams to identify upcoming demand and ensured the team was scaled and trained appropriately. -Trusted Advisor to clients, supporting Service Management activities across multiple industry sectors. -Mentored the UK and India Infrastructure and Microsoft Managed Service teams supporting career progression and ensuring wellbeing. -Acted as a technical escalation point for complex or critical issues, managing 24/7 support including on-call rotas. -Managed hiring, recruitment and onboarding process, growing the team from less than 10 to ~50 across the UK and India at the point of acquisition. -Established framework for transition between delivery and Managed Service and played a critical role in Altius’ Architecture Review Board, working alongside Principal Architects to ensure that all new solution designs or changes either introduced desirable innovation or conformed to existing standards. -Conducted daily standup calls with both onshore and offshore teams, ensuring visibility of workload and overnight issues as well as creating a community. -Established and maintained relationship with key members of Microsoft Product Groups. Arranged monthly calls between Microsoft and architecture teams to feedback to Microsoft and to have early sight of product roadmaps. -Managed teams responsible for incident management to agreed service levels (SLAs), security, change control, client requests and development of fixes and service improvements.

Godalming, Surrey, United Kingdom

Godalming, United Kingdom

Godalming

- Lead developer and technical architect for web based (desktop & mobile) coaching solution using ExtJS, Sencha Touch, WebSQL, C#, and MSSQL 2012- Administration and support of internal systems and IT infrastructure (cloud and on-site)- Part of Information Security team which successfully gained CSL ISO27001 certification- Support for maintenance projects- Management of Microsoft Partnership

Godalming

- Development and support of CSL's desktop and web based .Net software suite (ASP.NET, C#, SQL2005)

Godalming

- QA Analyst for six months before moving to development. Responsible for writing and execution of test scripts for the head office module of the Caterwide suite of products.- Development of enhancements and additional features for the head office module of the Caterwide suite of products (ASP.Net, Javascript, SQL2000)