Overseeing salespeople, cashiers, shelf stockers, and other employees.Managing finances and preparing an annual budget.Keeping records of expenditure, sales figures, and employee performance.Evaluating the supply and availability of stocks, and profit-margins.Implementing measures to avoid stock damages, theft, and wastage.Monitoring shelve stocks and product displays, and the general appearance of the store.Investigating market trends and offering products that would… Show more Overseeing salespeople, cashiers, shelf stockers, and other employees.Managing finances and preparing an annual budget.Keeping records of expenditure, sales figures, and employee performance.Evaluating the supply and availability of stocks, and profit-margins.Implementing measures to avoid stock damages, theft, and wastage.Monitoring shelve stocks and product displays, and the general appearance of the store.Investigating market trends and offering products that would appeal to customers.Addressing customers' requests, comments, and complaints.Motivating employees to achieve targets.Training new staff members and scheduling shifts. Show less

Hires entry-level customer service employees.Trains new employees in the company's customer service policies, procedures, and best practices.Organizes and oversees the schedules and work of assigned staff.Conducts performance evaluations that are timely and constructive.Handles discipline and termination of employees as needed and in accordance with company policy.Manages a team of assigned customer service representatives and ensures they comply with company guidelines… Show more Hires entry-level customer service employees.Trains new employees in the company's customer service policies, procedures, and best practices.Organizes and oversees the schedules and work of assigned staff.Conducts performance evaluations that are timely and constructive.Handles discipline and termination of employees as needed and in accordance with company policy.Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.Monitors or reviews calls or other correspondence between representatives and customers.Ensures that representatives are informed about changes to company products and services.Collects data and prepares reports on customer complaints and inquiries.Prepares monthly reports summarizing the assigned customer service teams performance.Prepares knowledge-based documents such as summaries and responses to frequently asked questions.Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.Assists with budget preparation for the Customer Service department.Performs other related duties as assigned. Show less

Interviews, hires, and trains security staff.Oversees the daily workflow, schedules, and assignments of security staff including security guards and desk clerks.Prepares and conducts training for new hires and current staff including training on workplace searches, drug and alcohol procedures, and related safety and security topics.Provides and/or implements security and security protocols for all assigned facilities and information systems.Takes proactive steps to provide a… Show more Interviews, hires, and trains security staff.Oversees the daily workflow, schedules, and assignments of security staff including security guards and desk clerks.Prepares and conducts training for new hires and current staff including training on workplace searches, drug and alcohol procedures, and related safety and security topics.Provides and/or implements security and security protocols for all assigned facilities and information systems.Takes proactive steps to provide a safe and secure working environment to staff and visitors.Provides specialized security for and monitors access to limited and restricted access areas such as inventory areas, network equipment areas, and employee files and confidential records.Conducts regular walk-throughs and security inspections for assigned facilities.Where government projects are involved, serves as a liaison to government agencies concerning project security; assists with security clearance processing for employees working on government classified programs.Performs other related duties as assigned. Show less