• AV, IT, Security & Automation Design: Creating custom AV, IT, lighting, access control, CCTV, and automation systems for homes, offices, and commercial spaces.• Networking: Designing secure, high-performance networks (WLAN, LAN, IoT) for seamless connectivity in both residential and commercial environments.• Construction Phase Integration: Working with architects and contractors to ensure proper cabling and system integration during the construction phase.• Team Leadership: Managing technical teams through system installation, integration, and commissioning for high-end residential and commercial projects.• Commercial Solutions: Implementing AV, IT, security and automation systems in office spaces, conference rooms, and large commercial environments, enhancing productivity and efficiency.• Client Collaboration: Ensuring solutions align with client needs, aesthetics, and business goals through close engagement and ongoing support.• System Integration & Troubleshooting: Ensuring reliable system performance with expert integration and quick resolution of technical issues.

• Microsoldering & Component-Level Repairs: Performed delicate, board-level repairs, restoring functionality to devices with damaged logic boards, broken connectors, and other critical components.• Advanced-Data Recovery: Specialized in recovering lost or inaccessible data from severely damaged devices, including those with water damage or logic board failures.• Technical Operations: Oversaw daily operations, ensuring efficient workflows, high-quality repairs, and excellent customer service.• Networking: Deployed and maintained home and SMB Data/Voice & LAN networks.• Team Training & Development: Trained and mentored technicians in advanced microsoldering techniques, diagnostic processes, and Apple-specific repair protocols.• Client Relations: Worked closely with clients to diagnose issues, explain repair options, and provide cost-effective solutions.• MacPractice: Commissioned and provided ongoing support for several medical offices. Including risk assessment and management of confidential electronic medical records (EMR).• Inventory & Equipment Management: Managed specialized tools and inventory to ensure the shop was always equipped for complex repairs.

• Team Leadership: Managed a team of technicians, ensuring high standards of service delivery and technical support for Apple products.• Technical Expertise: Diagnosed and repaired complex hardware and software issues across the full range of Apple devices, including Macs, iPads, and iPhones.• Customer Support: Provided exceptional customer service, troubleshooting issues and offering technical solutions that ensured client satisfaction.• Process Optimization: Streamlined repair and service processes to improve efficiency, reduce turnaround times, and maintain quality control.• Training & Development: Trained and mentored technicians, ensuring compliance with Apple’s standards and continuous improvement of technical skills.• MacPractice: Commissioned and provided ongoing support for several medical offices. Including risk assessment and management of confidential electronic medical records (EMR).• Inventory & Resource Management: Managed parts inventory and ensured the availability of necessary tools and components to meet service demands.

• Team Management: Led and motivated sales and technical team to achieve performance targets, ensuring high levels of customer service and productivity.• Inventory Management: Managed inventory levels, ensuring accurate stock control and timely replenishment to meet customer demand.• Sales Strategy: Collaborated with the sales team to implement effective strategies for driving revenue, improving product placement, and enhancing customer engagement.• Customer Experience: Ensured a positive customer experience by addressing concerns, optimizing in-store processes, and maintaining a well-organized sales floor.• Process Improvement: Streamlined store operations by analyzing workflows and implementing efficiency improvements that reduced costs and increased profitability.• Vendor & Supplier Relations: Managed relationships with vendors and suppliers to ensure timely delivery of products and negotiate favorable terms.• Financial Oversight: Monitored financial performance, including budgeting, sales forecasts, and cost control to ensure the store met its financial goals.