Rico Schroder Email & Phone Number

Belgrave South, Vic, Au

Melbourne, Australia

Melbourne

• Daily operations of cable wakeboarding department • Personnel/Staff Management: recruitment, rostering, training, mentoring, motivation and discipline• Development of professional relationships with key stakeholders• Increased professionalism of internal and external communications within the organization• Effective resolution of customer disputes and feedback concerns• Implementation and significant growth of department programs: Kids Club, Chicks Clinics and Private Coaching• Increased efficiency of POS processes and customer service interactions

Berwick, Vic

Active supervision of climb staff during open hours as well as specific programs such as birthday parties, after school programs and school holiday programs. Increased development of special needs programs and private sessions. Coordination of regular safety and equipment checks in line with manufacturer guidelines.

Melbourne, Australia

I have worked with Social Sport intermittently whilst living in Melbourne since 2013 and partaken in the following responsibilities:● Facility and equipment preparation, supervision, pack-up and evaluation for football, futsal, netball and basketball competitions● Acceptance and follow of up payments from players/teams on behalf of Social Sport. Balancing of all payments taken upon completion of competition● Resolution of disputes between players and/or officials in a diplomatic manner outlined through Social Sport policy and guidelines● Overseeing each match is completed in the spirit of the game and all participants are representing Social Sport in a positive light

British Columbia, Canada

● Promotion and sale of all activities offered by Panorama Mountain Resort including various lift tickets and season passes● Ensuring all daily sales are balanced and any discrepancies are followed up on including refunds and returns in accordance with resort policy● Training, supervision, discipline and evaluation of all full-time and part time desk agents ensuring all services are delivered to a high standard● Scheduling staff in accordance with budgets and fluctuating occupancy levels of Panorama Mountain Resort● Presentation of reports, sales figures and relevant information to senior management● Overseeing the cleaning and maintenance requirements of facilities associated with Guest Services within the resort● Occupational Health and Safety Committee representative

British Columbia, Canada

● Day to day implementation and supervision of Panorama Mountain Resort’s Summer camps and activities programs● Training, supervision, discipline and evaluation of all full-time and part-time camp and activities staff in accordance with relevant legislation and Panorama Mountain Resort Policy● Program design and development to continually increase productivity and wellbeing of staff and the happiness of customers and other stakeholders● Assisting in marketing strategies to ensure KPI’s and budget requirements are consistently met

Nsw

Certified Ski Instructor with Thredbo SnowSports for the winter of 2013 and 2014. Individual and group lessons for children between the ages of 3 and 18 and adult lessons for varying abilities. Staff ranking of 2/50 ski instructors for the 2014 season. 'Wombats' (local kids ) program instructor 2014.Strong ability to build positive relationships with students and clients, understand specific needs and provide effective lessons to cater for and give the best opportunities for successful learning.

Melbourne, Australia

● Overseeing the planning, implementation and evaluation of both SportzDay and Summer SportzCamp programs● Administrative duties, marketing, customer relations and equipment maintenance, repair and replacement ● Creation and implementation of organisational policies – OH&S, Sexual Harassment, Equal Opportunities, Workplace Bullying● Implementation of university and TAFE based work experience and work-placement programs ● Staff coordination and scheduling in accordance with budget requirements and business levels

Graduate Diploma, Education, High Distinction

Bachelor'S Degree, Exercise And Sports Science, Distinction

Bachelor'S Degree, Commerce - Sports Management, Distinction

Vce