Rico A. S. Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

an Indonesian Hotel Operator that integrates 4 business units, Hotel (Stay), Food & Beverages (Dine), Event Management (Play), & Curated Merchandise (Shop). ARTOTEL Group offers a wide range of accommodation options from budget hotels, boutiques, mid-range to luxury hotels to meet the accommodation needs of all target markets. Has a wide selection of brands, ARTOTEL, DAFAM, MAXONE, and the KYRIAD Franchise Brand with a total of 100+ hotels and 10,000+ guest rooms spread throughout Indonesia.- YoY Growth Consolidated YTD RevPar 2023 by 15% vs 2022- YoY Growth Consolidated YTD Turnover Revenue 2023 by 28% vs 2022- YoY Growth Consolidated YTD Profit 2023 by 31% vs 2022- Achieve YTD 2022 Consolidated Turnover Budget in value- Guest Satisfaction Overall Score 4.5 out of 5- Operations Integration (ARTOTEL, KYRIAD, DAFAM & MAXONE)

Greater Jakarta Area, Indonesia

Corporate Office Duty:1. Technical Assistance for upcoming Project Properties within the pipeline2. Work closely with property General Manager to achieve the target revenue, profitability, customer and employee satisfaction3. Trains and supports General Managers in the daily operations of a hotel, meets or exceeds Artotel Group Brand standards of service.4. Trains and assists General Managers in the creation of yearly budgets. Reviews monthly financial statements insuring hotels operate within established budgets. Recommends and implements programs to increase revenue and control expenses. Submits to owners annually a capital budget.5. Works with Corporate Director of Operations and property General Managers to ensure that all personnel policies and procedures are followed. Represents Artotel Group in recruiting, retention, training, and direction of associates. Oversees compensation, including benefits to ensure they are managed with established budgets. Ensures that all laws and regulations that pertain to employment are obeyed.6. Works with Corporate Director of Sales, Brand Revenue Management and General Managers to ensure we achieve or exceed market share in REVPAR7. Works with Corporate Director of Sales in maintaining great relationships in the community and helping with local negotiated rates.8. Works on training and oversight to assure the physical facilities are in good appearance and working order and meets all standards for sanitation and cleanliness. Works with General Manager to maintain the value of the physical asset recommending investment back into the facility to keep it viable.9. Works closely with brand representatives to ensure compliance with all rules, regulations necessary to reach a satisfactory or outstanding brand quality assurance evaluation.10. Performs other reasonable tasks as assigned by Corporate Director of Operations and Chief Operating Officer

Semarang, Central Java, Indonesia

ARTOTEL Gajahmada SemarangTask Force as Caretaker General Manager - 80 Rooms, Lifestyle Boutique Hotel Concept, 1 Restaurant (Fat Elephant, 80 seating capacity), 1 Rooftop BAR & Lounge (SebelasDuabelas, 150 seating capacity), MEETSPACE, ARTSPACE, 50 Staffs.- Increase monthly occupancy average by 20%- ADR increase by 7.37%- F&B Average Check increase by 10%- Lowering Labor Cost by 10%- GOP increase by 12.39%- Guest Satisfaction Survey Performance Score 89 (TrustYou)

Jakarta, Indonesia

ARTOTEL Wahid Hasyim - JakartaPre-Opening & Re-Branding stage as General Manager- 122 Rooms, 1 Restaurant & Bar Lounge, Meetspace- Sucessfully open the hotel less than 2 months after appointed date (+/- 56 days), total project timeline 82 days from close down operations for refurbishment and rebranding to re-opening

Tangerang

Swiss-Belinn Airport Jakarta145 Rooms, 3 Stars, 1 BaReLo (Restaurant, Bar and Lounge concept), 8 Meeting Rooms, 50 Staffs.• Straight positive result Occupancy YTD above budget by 3.98%, above Last Year by 6.49% • Turnover Revenue YTD above budget by 2.03% and above Last Year by 14.13%• GOP YTD above budget by 10.88%, above Last Year by 28.07%• Achieve The Best – #1 Lowest Payroll Cost Swiss-Belhotel International period 2017• Employee Satisfaction Survey Score result 84• Energy Cost Saving Implementation, result YTD save by 10.79%

Banten Province, Indonesia

Accor Asia Pacific, total 437 Rooms Combo Hotelsibis Styles: 251 rooms, 3 Stars, 1 Restaurant, 1 Lobby Bar, 7 Meeting Rooms, 80 Staffs.• Straight positive 80% Occupancy YTD 2015, GOP YTD 43%, MPI 1.16, ARI 1.03, RGI 1.20• Turnover YTD 2015 above budget by 12%• GOP 2016 YTD 44%, MPI 1.09, ARI 1.00, RGI 1.00, • Turnover YTD 2016 above Last Year 2015 by 3%• Guest Experience RPS score (VOG) 1% above budget YTD October 2016• TripAdvisor Rank #9 YTD 2016 vs Rank #12 YTD 2015 among 50 Hotels in Tangerang• Launched OPEN and GAIA Tools (Energy Monitoring)• Plant for The Planet sustainable development implementation• Launched RESAVISION Mystery Shopping Caller for Reservation• Brand Standard Audit implementation• Achieve HACCP 86% F&B and 92% Accommodation Audit Result 2016ibis Budget: 186 Rooms, 2 Stars, 1 Breakfast area, 3 Meeting Rooms, 25 Staffs)• Straight positive GOP 2015 YTD 42%, MPI 0.72, ARI 0.68, RGI 0.49 YTD• GOP 2016 YTD 54%, MPI 1.04, ARI 0.78, RGI 0.81, turnover above budget by 40%• Guest Experience RPS score (VOG) 6.8% above budget YTD 2016• TripAdvisor Rank #21 YTD 2016 vs Rank #28 YTD 2015 among 50 Hotels in Tangerang• Brand Standard Audit implementation• Achieve 94% HACCP Accommodation Audit Result 2016

Bali Province, Indonesia

Pop! Hotel Hardys Singaraja Square, Singaraja, Buleleng - Bali• Pre-Opening Hotel Manager of 149 Rooms Hotel for Smart & Eco-Friendly Travellers.• Join on July and Open the Hotel on Mid of November 2014• Open on Mid November 2014, achieve straight positive MPI 1.41 and ARI 1.31 for 2014 • Top 3 Nominee Best Hotel Opening of the Year 2014• Top 3 Nominee Best Human Resources Performance of the Year 2014 in Tauzia

Bandung Area, West Java, Indonesia

Corporate Assistant Director of Operations – Willson Hotels & Culinary• Responsible for overseeing Room Operations, Revenue & Distribution Channel, E-Commerce, and Financial Projection & Business Development in total 10 (ten) upcoming Hotel and Culinary Project Opening all over Indonesia under www.willsonhotels.com • Maintain good relation and communication with Owning Company to represent the CEO / Founder• Pre-Opening standard set up & technical assistance1. Tebu Hotel Bandung – Project Opening * *94 Rooms Smart Hotel Project, Jl. L.R.E Martadinata Bandung – West Java.2. Grand Tebu Hotel Bandung – Project Opening * * *100 Rooms Hotel Project, Jl. L.R.E Martadinata Bandung – West Java 3. Noor Hotel Bandung – Project Opening * * *44 Rooms Luxurious Boutique Hotel mixture of European and Middle East concept, Jl. Madura, Bandung – West Java. 4. Sakura Hotel & Apartments, Cikarang – Project Opening * * * *281 Rooms, 4 stars, 2 Meeting Rooms, 1 Ballroom, 1 Restaurant, 1 Lounge Bar, Deltamas, Cikarang – West Java.5. The Ellie Hotel Jakarta – Project Opening * *60 Rooms Smart Hotel concept, Jl. Ketapang – Jakarta.6. Bromo Park Hotel – Project Opening * * *81 Rooms, Probolinggo – East Java7. L22 Bed & Breakfast Makasar – Project Opening * *60 Rooms Bed & Breakfast Concept, Makasar – South Sulawesi8. Clove Garden Bandung – Project Opening * * *151 Luxurious Rooms with Condotel Concept, surrounded by resorts ambiance and 4 stars hotel facilities, 4 Meeting Rooms, 1 Restaurant, Wedding Arcade, consist of 2 Major Building with 10 Stories of each Building.9. Cinnamon Hotel Bandung–Project Opening * * * 60 Rooms, Jl. Setiabudi – Ledeng, Bandung – West Java 10. Vanilla Bistro Jakarta– Culinary Project OpeningLight and Sweet Restaurant concept, with special home made delicatessen and signature dessert.

Bandung Area, West Java, Indonesia

Operations Manager – Willson Hotels & CulinaryIn charge as Pre-Opening Hotel Manager in total 3 (three) Properties under www.willsonhotels.com:1. Bumi Bandhawa Hotel Bandung (February 2012 – May 2012)In charge as Pre-Opening Hotel Manager in 16 Rooms Luxury Suite Boutique Resorts, 2 Meeting Rooms, 1 Restaurant. Achieved 50.3% YTD Occupancy and 35% GOP since Open on February 2012 to May 2012. Pre-Opening Stage Only. 2. Promenade Hotel Bandung * * * (May 2012 – December 2012) In Charge to set up standard of Rooms Division Department (Task Force) in Promenade Hotel, which consists of 103 Rooms, 5 meeting rooms and 1 Chinese Restaurant. Pre-Opening Stage Only3. Villa Damar Bandung * * * (July 2012 – July 2013)In Charge as Hotel Manager with special task of re-branding a unique hospitality concept, consist of 20 rooms, which provide small until big capacity room for family/party/small gathering.Took over since July 2012, YTD closing 2012 Occupancy increasing from 18% to 45% and GOP from 17% to closing GOP 39%. YTD 2013 Occupancy 55% and GOP 45% until period of July 2013.

Surabaya Area, East Java, Indonesia

JW Marriott Asia Pacific (412 rooms, 5 stars, 1 Grand Ballroom, 10 meeting rooms, 4 restaurants, 1 Lobby Lounge, 1 Executive Lounge on 21st floor, 1 Health Club & Sauna Complex, 440 staffs) • 2 times nominated as best Managers of the Quarter• In charge as Emergency Response Team Leader to manage critical situation (i.e. Bomb Threat, Guest’s in critical health condition)

Pontianak Area, West Kalimantan, Indonesia

Accor Asia (188 rooms, 4 Stars, 1 Grand Ballroom, 6 meeting rooms, 2 restaurants, 120 staffs)• Achieve straight positive RGI 1.30, turnover above budget by 22%• Launched Medallia, DOTW Accor Global Distribution• Success to achieve A|Club Loyalty program Retroclaim below 2% YTD,• Achieve 87.6% RESAVISION score (Accor Mystery Shopping Caller Program)• Achieve 80.5% Evalpack audit for Front Office Department

Yogyakarta Area, Yogyakarta, Indonesia

(157 rooms, 4 Stars, 1 Grand Ballroom, 7 Meeting rooms, 2 F&B Outlets, 1 Health Club, Spa & Sauna 130 staff) Overall Day-To-Day Operations of the whole operations of the hotel as General Manager Representative

Semarang Area, Central Java, Indonesia

173 rooms, 3 Stars, 3 Meeting rooms, 1 Restaurant & Bar, 80 Staffs• Pre-Opening Team Ibis Semarang Simpang Lima• Jr. Front Office Supervisor to Night Manager in charge position

Yogyakarta Area, Yogyakarta, Indonesia

200 rooms, 4 Stars, 1 Ballroom, 2 Restaurants, 1 Bar, 200 StaffsBellboy to Guest Service Agent position (Front Desk, Reservation, Telephone Operator)

Greater Jakarta Area, Indonesia

Leisure Concierge Services

Yogyakarta Area, Yogyakarta, Indonesia

Housekeeping and Laundry at Hyatt Regency Yogyakarta

Bachelor'S Degree, Hospitality Administration/Management

GPA: 3.88

Licentiate Degree, Basic Safety

Activities and Societies: Basic Safety Training in accordance with the provisions STCW 1978 as amended in 1995 RegulationsBasic Safety.

Associate'S Degree, Hospitality Administration/Management

Hospitality Management & English Literature GPA: 3.67