Understanding customers needs, strategizing, searching for the best suited digital solution and developing amazing products since 2009.

Mantenimiento evolutivo de aplicación ad hoc para automatizar tareas de mantenimiento de HP ALM. Re arquitectura,documentación y mejora de la estructura. Realizando y ejecutando el plan de mejoras y desarrollos. Aplicación desarrollada en Java con uso puntual de Spring. Conectada con OTA de ALM con J- interops, utilizando Servlets, JSON, Javascript, JPS, y Java beans. Haciendo uso de autenticación vía LDAP en Active Directory, desplegada en Tomcat sobre Windows y ejecutando operaciones sobre BBDD, MySQL, Oracle y Postgree.Implantación y manejo de control de versiones a través de servidor Subversion.

Helping the agency's customers to find the right technological solution for each challenge.Strategizing the digital resource developments to achieve the projected goals.Hand holding the customer in the adoption and adaptation process.Generating strategic guidelines to future development of the project.Managing follow ups with both the customer and the assigned team, assuring the completion within scope of the overall process.

Supervising the preparation of the annual report of activities as well as fiscal reports. Overseeing budget and expenses. Overseeing team's performance and internal benchmarks. Advising on the recruitment process and other strategic decisions.Helping the COO in defining and applying internal processes according to the highest efficiency standards. Supervising staff and projects. Making sure that defined metrics are met.Key Account ManagementSupervising the Strategic standpoints for Web, UX, Email Marketing areas along with the CEO. Designing Strategic Brand campaigns and actions along with the CEO.

Desarrollo de CRM en Java, MySQL y Tomcat.Desarrollos ad hoc para Drupal, PHP con conexión por API.Desarrollo y mantenimiento de página web en Drupal, Javascript, Html5.Control de herramientas de automatización de Email Marketing(Mailchimp y Mandrill).Responsable de supervisar todo el proceso del servicio.Analizar las métricas clave y asegurar que los objetivos sean cumplidos.Definir, aplicar y actualizar los procesos internos para mejorar el rendimiento y optimizar los recursos.

Searching for new profitable challenges for the company.Probing the market to find the most interesting, most fitting oportunity.Analizing all the alternatives and coming with a straight to follow business plan.Developing the new line of business until it reach the stability point.Making a shoulder to shoulder follow up with the senior management of the path taken, steering away from potential risks for the company.Determining the most crucial needs of the key customers and ensuring they receive a first-class service.Planning the strategy to manage the account and setting objectives about the account management. It also implicates, keeping a fluent communication with the customer in order to determine trend variations and making adjustments in the direction of the customer needs.Managing conflict and providing effective strategies to solve them within the SLA. Revising the SLAs periodically in order to develop an ad hoc solution for each and every customer.Creating new business channels and maintaining them through a close relationship and well builded customer loyalty maintenance program.

Bilingual support in English-Spanish for the T1 Oracle Customers (Telefónica, Vodafone, NTT, Nokia-Siemens, DGSS, DNP, Agencia Tributaria).Scheduling HW Service replacement requests.Evaluating the impact of mainteinance windows and planning to avoid risk of service crash.Stock control over Iberian warehouses (Spain & Portugal).Taking care of non automatic replenishment processs.Internal and external resources managemet according to the SLA.Engaging emergency protocols to meet highest SLAs.

Bilingual support in English-Spanish for the T1 Oracle Customers (Telefónica, Vodafone, NTT, Nokia-Siemens, DGSS, DNP, Agencia Tributaria).Scheduling HW Service replacement requests.Evaluating the impact of mainteinance windows and planning to avoid risk of service crash.Stock control over Iberian warehouses (Spain & Portugal).Taking care of non automatic replenishment processs.Internal and external resources managemet according to the SLA.Engaging emergency protocols to meet highest SLAs.

Bilingual support English-Spanish for BBVA, Telefonica, Repsol and Iberia’s E-commerce Portal. Leading the support team for Agora and Market Place internal E-Commerce tools.Monitoring the team in charge of managing connection nodes while the auctions take place in order to balance the connections, foreseeing impact and avoiding saturation.Guiding customers through the service configuration, so they can properly interact with the applications. First level diagnosis and escalating customer issues.