• Systems Administrator: Managed and maintained various systems including CCTV (Nextiva VMS 7.7), Access Control (Lenel Onguard 8.0), Cisco VoIP, Public Announcement, Digital Information Systems, Traka Software, and IP-based KVM systems.• Project Management : Developing and managing project plans, timelines, budgets, and risk assessmentsLeading cross-functional teams and stakeholders to successful project completionOverseeing and directing technical teams throughout the planning, design, development, testing, and launch stages of a projectCommunicating progress, risks, and expectations both internally and externally• Network & Hardware Expertise: Installed, configured, and troubleshot routers, wireless access points, servers, printers, end-user devices, IP/analogue cameras, encoders/decoders, Fluid Mesh gateway and devices, and card readers among other network equipment.• Active Directory: Managed user and group account creation/modification, as well as group policies across platforms.• Systems Monitoring: Conducted daily checks to ensure resource availability and system integrity. Reviewed crucial system and application logs for any inconsistencies. Maintain Digital Signage Equipment & Installation• Server Maintenance: Monitored and applied critical software updates and managed data backup/restoration processes for servers.• Structured Cabling Specialist: Experienced in Cat5/5e/6, coax, and fiber optics cabling; installation, termination, and testing. Efficiently racked, stacked, and managed cables for network equipment and cabinets.• Technical Support & Training: Delivered exceptional customer service, imparted technical training, and provided support to both clients and internal staff.• Samsung Knox Deployment Specialist: Led the setup, configuration, and management of tablets for over 100 users. Developed and implemented policies, provided training on company software, and enforced security protocols. Managed device access.

• Served as Communication Liaison between Bombardier Transportation, Port Authority Rail Operations, and Airport Operations• Provided real-time oral and written communication during irregular system operations and emergencies• Utilized task management system such as IBM Maximo (CMMS) to oversee safety critical equipment, stations, and fare collection• Responsible for dispatching of emergency personnel, technicians, and other professionals to repair and recover system issues• Monitored security systems, including SCADA alarms and CCTV software, and managed access control systems with Lenel OnGuard technologies

• Certified Operator of Bombardier’s Advanced Rapid Transit (ART) MK2 trains.• Minor mechanical and electrical troubleshooting on in-service trains and fare collection equipment. • Respond to emergency situations, customer evacuation and crowd control.• Customer service specialist: seamless assistance to passengers in the AirTrain & Airport system.• Quality control for safety critical equipment and station Inspections.• Recover and retrieve failed trains, inspect stations and trains for deficiencies and advise of any potential safety conditions.

• Developed innovative design solutions for a variety of marketing materials, including print advertisements, brochures, banners, and signs• Conducted market and brand research to inform design decisions and effectively communicate client messages• Utilized Adobe Photoshop & Indesign to create visually appealing and effective images for use in various media channels• Developed and presented design concepts to clients, collaborating with cross-functional teams to ensure projects were completed on time and within budget• Created visually appealing and effective design media for social media platforms and email marketing campaigns, resulting in increased engagement and conversions• Maintained an in-depth understanding of industry trends and best practices, constantly seeking opportunities to improve design skills and techniques.

• Researched, analyzed, and tested applications and system software for user compatibility. • Installed, configured, and routinely upgraded software and hardware for end-users. • Provided technical support for smartphones,hand-held and VoIP devices. • Assisted staff with analyzing and resolving hardware and software issues that allowed the continuation of an efficient work environment.• Designed feedback forms and conducting web based surveys. • Generated reports for management and staff using MS Office & Excel tools.

Provided security and protection to air travelers, airports, and aircraft in a courteous and professional manner Operated screening equipment and technology to identify dangerous objects and prevent their transport onto aircraft Conducted searches and screening, including physical interaction with passengers, bag searches, and lifting/carrying of property weighing up to 50lbs Controlled terminal entry and exit points Interacted with the public, giving directions and responding to inquiries Maintained focus and awareness in a stressful environment, including noise, crowd distractions, time pressure, and disruptive passengers Developed critical thinking skills to identify and locate potential security threats and make effective decisions in both crisis and routine situations Applied risk-based security protocols as needed Retained and implemented knowledge of Standard Operating Procedures, demonstrating responsible and dependable behavior and adaptability to change and new information

• Managed social media marketing campaigns and day-to-day activities, including the creation and curation of all published content (images, video, and written) and the implementation of SEO techniques to drive traffic to online media and content• Grew YouTube channel to over 5,000 subscribers and gained over 500,000 combined views on the channel• Developed high-impact creative projects from concept to completion, including trailers and promotional content for company campaigns• Produced original video content by collaborating with producers, designers, and art specialists to facilitate multimedia production

• Coordinate customer orders and completed transactions between the web department and local stores.• Managed shipping for online orders, using FedEx and UPS systems. • Updated and Managed Social Media accounts and Assisted with Google AdWords Account

• Served as customer contact on service related problems between local stores and corporate office. • Diagnosed mechanical hardware, software and systems failure using established company procedures on devices such as Android, Blackberry, LG, Samsung and other mobile devices.• Technical support, Installing and updating Firmware/Software on Mobile devices.

• Maintained organized, presentable merchandise to drive continuous sales.• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.• Trained and developed new sales team associates in products, selling techniques and company procedures.● Maintained records related to sales, returns and inventory availability.● Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.● Prepared merchandise for sales floor by pricing or tagging.