Jon-Jon Rico-Noll Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Achieving the highest service standards and exceeding a high guest expectation• Recruitment and selection, new hire orientation, scheduling and reviewing• Operational objectives of all outlets by implementing productivity, quality and standards of service• Resolve conflict resolution through service recovery and implement change when necessary• Manage budgets and product efficiency to fall in-line with company expectations • Analyze food and beverage consumption to forecast business product needs• Work closely with the events staff to ensure successful day-to-day operations of private dining events• Generating growth and restaurant sales through marketing initiatives • Coaching and motivating team members to reach their highest potential• Proficient in I.T. problem solving to make sure all systems are operational• Interchangeable and adaptable to all restaurant roles

Toronto, Ontario, Canada

• Managed operations of two high volume restaurants and successful catering company (over $8M combined)• Banking, cash control, maintenance of store records, purchasing food, liquor, and supplies, cross-checking invoices for accuracy• Developed and progressed multiple Team Members to Shift Leader and Management positions, and General Manager to Operations Manager• Conducting employee performance reviews and working with staff to set and achieve goals. Provided coaching, mentorship and action plans for staff.• Effectively managed payroll and timekeeping for all 120 staff members, 2 general managers, and 8 managers, including completion of new hire paperwork and Human Resource terminations.• Ensured cleanliness, safety, and proper sanitation for all locations as required by Health and Safety Ontario and the Alcohol and Gaming Commission.• Reduced food costs by 5%, Liquor costs 4%, labour costs 6%• Established and maintained the financial performance of all the restaurants, seeing a 12% increase in sales year after year.• Implemented new operational changes relating to menu creation, kitchen procedures and service staff training.• Creating sales incentives that were fun and interactive for the staff and new marketing strategies that increased sales and business development.• Strategically developed effective marketing plans to increase sales and profits while managing costs.• Actively promoted the business through participation and sponsorship of community events• Encouraged feedback from customers and used to make positive changes within the restaurant.

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Bachelor Of Fine Arts - Bfa, Music