• Migrated environment from hosted Datacenter to Azure resulting in a 26% reduction in infrastructure costs.• Planned and implemented disaster recovery with RTO of 4 hour and RPO of 1 hour.• Managed and guided all aspect of security at Insala; firewall rules, server patching, vulnerability assessment and testing using Qualys Web Application scan and Alert Logic IDS• Developed several integrations in the Insala web application, including SAML, SendGrid SMTP, Salesforce, Multi-factor authentication (OTP).• Planned, Designed and Implemented Active directory in both on premise and in Azure.• Managed and administered 5 application servers using IIS; 2 MSSQL failover clusters with additional availability groups, 2 domain controllers with PKI and DNS Implementation; 2 development and build environments. • Knowledge of GDPR and the California Consumer Privacy Act,• Evaluated and Recommend vendors, software and tools some of which allowed Insala to reduce costs by as much as 90%.• Managed Office 365 for the company.• Worked with all levels of management, from IT Manager to CTO.• Worked with Azure DevOps, repos, pipelines, etc• Using Azure command line and PowerShell to create replicated environment of prod for Pre-deployment testing built and destroyed on weekly basis.• Worked with PowerShell to build scripts to replicate environments between primary and secondary site location.

Technical Analyst II & III (internal support): • Daily onsite support of 12 buildings across 4 different sites encompassing about 12000 users (hardware and software).Level II technician: • Daily supervision of a team of 16 level 1 technicians. • Evaluated their phone performance based on technical merit. • Provided Training on upcoming technologies. • Wrote documentation on how to fix reoccurring problems. • Resolved problems escalated to Michael Dell because of previous resolution failure.Level I Tech Support • Provided phone support for external customers on a variety of hardware and software. • Prevented loss of a major account customer by fixing a problem 3 other techs has not been able to resolve. • Was point of Contact for Canadians after hours.