Rich Cowley Email & Phone Number

Brisbane, Qld, Au

Brisbane And Sydney

Your IT Department On demand - www.boostit.com.au- Onsite IT Support Australia Wide- Australian based IT Helpdesk- Microsoft Modern Work Partner- Cyber Security Experts- Network implementations (LAN /WAN)- Website Hosting and Website Design- Ad-Hoc IT Staff for IT Departments

- Managing multiple projects with internal and 3rd party resources- Costing and Procurement of equipment within budget- Providing 3rd level technical support to Helpdesk/Server Teams - Project management of office relocations involving data, phones, IT equipment and resources- Project management and implementation of server room rebuild- Installation and configuration of HP Proliant servers- Active directory rollout in Singapore office- Monthly availability reports to UK office - Project management and implementation of new Internet gateway in Bondi office- Network design and implementation- Ongoing network availability improvement through ITIL processes.- Provided a lead role in motivating helpdesk staff and reducing outstanding helpdesk calls at all locations

- Administration of 11 sites consisting of 42 Servers ( MS NT4, Lotus Notes Domino & MS 2000, Novell 4.11) & 600 users.- Monitoring, administering and configuring NT 4, 2000 & Novell Compaq Proliant Servers.- Project Management - Capacity planning and upgrading of network infrastructure- Configuration and Management of CISCO 4000, 3500 & 2900 series Catalyst switches - Implementation of ITIL accredited process improvement plan for the Information Systems Department.- Implementation and development of centralised documentation & procedure database for the IS department.- Support of mobile users using Laptops & IPAQ’s- Implementation and development of Monitoring and remote management software, for Pro-active network management.- Automation of day-to-day network administration tasks.- Providing 3rd level support to Helpdesk and Apps Teams- Liasing with 3rd party suppliers to diagnose and resolve ISDN, Frame Relay, Hardware, Software issues- Implementation of Asset Tracking program (Asset Frame)- Voice and Data patching and Management- Problem Manager for ITIL Service improvement plan.- The Building, installation and upgrading of Compaq Servers- Improving WAN/LAN security- Implementation of RADIUS remote access solution

- Administration of 7 sites consisting of 50 servers (NT 4 & 2000, Domino R5 & Exchange) & 1600 users- Monitoring, administering and configuring NT 4 & 2000 Dell Power Edge Servers.- Management of DHCP, WINS, DNS, Replication, Permissions, Security, Trusts and Login scripts.- Auditing of all PC’s within the Solution 6 group via login scripts.- Providing 3rd level support to helpdesk- Completing security upgrade of MS Servers & Clients- Checking tape Backups and completing Restores at request.- Handling projects involving the migration of acquired companies to the Solution 6 domain and system standards.- Project moving 10 Business units into new office at Melbourne All systems migrated to new NT network.- Project Lightspeed, Joint venture with Telstra Providing Accounting, mail and office applications via ADSL using an ASP model. Provided support and Administration of Citrix 1.8, Exchange 2000, WIN 2000, Active Directory and IIS Servers.- Projects Implementing Disaster Recovery Strategies for external Customers using Veritas software.- Data & Voice Patch management. - Implementation of LAN/WAN monitoring tools.- Maintaining SOE images for DELL Desktops/Laptops (GHOST).- Monitoring and maintaining hosted Servers.

- Primary responsibility Managing 4 networks consisting of 12 Sites, 40 Servers (NT, Exchange, Notes, Netware) & 1200 users- Assisting in the Monitoring and administration of another 10 Networks throughout Australia & Asia - Project Managing hosting implementations- Providing 2nd to 3rd level support for Data3 customers.- Monitoring, administering and installation of NT Servers, DNS, WINS, DHCP, Replication, Permissions, Security - Monitoring and administering Exchange 5.5, Databases, Clients, Mail Queues, x400 links and public folders- Basic administration of Netware and Lotus Notes environments - Resolving LAN/WAN related network issues- Liasing with 3rd party suppliers to diagnose and resolve ISDN, Frame Relay, Hardware, Software issues- Implementing Remote Management Devices.- Microsoft Patch and Service Pack Updates- Optimising clients networks, Capacity Planning.- Pro-active maintenance of NT, Exchange and Netware servers; - Documenting Customer Networks and procedures - Checking and Testing Arcserve backups- Maintaining network virus protection- Providing Monthly reports and recommendations to customers- Maintaining Data#3 server rooms. Data Cabling & Patching

- Managing Team of 5 Helpdesk Support Personnel.- Providing Phone support to customers.- Providing Helpdesk Reports to Operations Manager.- Resolving issues by Remote Control of users PC’s.- Providing 1st & 2nd Level support for Microsoft NT/95/98, Notes and applications - Systems Administration of NT/2000 and Netware Environments - Resolving customer complaints.- Supporting Data#3 IT Department. - Implementing Technical knowledge database. - Assisting Remote Management Centre with issues- Attending customer sites to resolve technical issues- Maintaining customer relations

- Managing Team of 5 Engineers - Implementation of Quality Assurance Procedures.- Resolving Service Related Customer Complaints.- Engineer Work load Allocation.- Providing Technical Support to On-site Engineers.- Providing Technical assistance to Data #3's IT department.- Administration of Data#3 NT4/Netware 5 Network- Providing Monthly Reports to Technical Services Director.- Servicing Printers, UPS, Monitors, Tape drives & Hubs.- Repairing COMPAQ Laptops, Desktops & Servers. (COMPAQ Accredited Technician).

- Repairing COMPAQ Laptops, Desktops & Servers. (COMPAQ Accredited Technician).- Configuration of new PC’s/Laptops to customers specifications.- Servicing Printers, UPS, Monitors, Tape drives & Hubs.- Providing Technical Support to Customers.- Resolving network related issues.- SOE rollouts using GHOST

- Customer Service.- Technical Support.- Computer Installations and Configurations.- Mobile Connections.- Meeting Monthly Sales Targets.

Master Of Networking And System Administration

Mcse, Microsoft Certified Systems Engineer

Cert Iii, Certificate In Information Technology

Ad Cert, Advanced Certificate In Computer Technology