• Created fulfillment services arm of the business from inception. Established goals, created strategic initiatives, identified KPIs, implemented new processes, put into effect quality checks and risk management procedures. • Monitor operating processes (e.g. inventory management, order fulfillment, cross-channel selling) to identify improvement opportunities and implement strategic solutions.• Review organizational best practices, in-depth market research, and ongoing cost optimization efforts. • Implement an optimized method for KPI assessment to more effectively monitor and mitigate operational risk.• Secure mutually favorable terms with services providers and outsourcing partners by effectively reviewing and updating service agreements.• Manage existing client relationships to ensure their business growth goals are supported.

• Monitored bank operations and team effectiveness against established goals while championing process improvement advisory services for banking sector divisions. • Consulted on client relations strategy, achieving operational efficiency through constant client contact.• Enabled an entity client to expand services and client base in Venezuela through front office outsourcing for offshore banks.

• Spearheaded bank rebranding with a focus on target audience and alignment with the bank’s core values, including designing campaigns that attracted new clients and maximized cross-selling efforts.• Conducted process optimization assessments to identify improvement opportunities and design, implement, and monitor solutions.• Created, assessed, and improved current products based on the company’s best practices and competitors’ offerings.

• Streamlined business services, including business modeling, pricing modeling, organizational structure modeling, and credit and debit product assessment for large banks in Panama, Dominican Republic, and Venezuela. • Designed and deployed an organic growth model, including segmentation and products campaign for top two banks in St. Lucia and St. Vincent and the Grenadines, West Indies.• Optimized credit product processes and procedures in conjunction with credit scoring implementation.• Performed operational risk assessment, mortgage processing, portfolio optimization, and system migration for several Banks in Panama and the Latam Region.

Analista encargado de envío de transferencias por medio de mensajería SWIFT y conocimiento de políticas de CADIVI para el aseguramiento del envío oportuno de las transferencias (Tiempos, documentación, etc). Aseguramiento del cuadre de cuentas contables diarias, así como de actividades administrativas internas, cierres mensuales, reportes, entre otros.

Pasantías realizadas al Sur de Francia(Juan Les Pins, Antibes) como parte de reforzamiento del programa de Administración Hotelera así como del idioma (Francés). Las pasantías estuvieron centradas en las áreas de recepción y alimentos y bebidas, en las que tenía como principal función el manejo y supervisión de empleados (rotaciones, supervisión), servicio al cliente (Requerimientos, Reclamos) logística en planificación de eventos y banquetes, inventario de alimentos y bebidas, entre otros.