PMO (Project Management)• Projects and Strategic Programs Manager for the areas of billing systems, CRM, quality of service maintenance, Product Development Process.• Embratel´s Project Manager• Define and implement quality of services metrics for acting for complaints customers.• Define and implement financial metrics acting for development of products and businesses plans.IT • Projects Management of Basic Systems (Architecture, Mini and Micro Computers, Operations Systems Unix, Corporate Networks).• Responsible for a Network Management Implantation and Security Policies for corporate systems. Systems development for real time platform for telecommunications services management.Business Partnership • Development of partnership program (IBM, Unisys, Cisco, SAP, Nortel, Siemens, Metrorede, MTel, Microcity etc…) • Development of CPE ProgramEngineer • Telematic implementation based on X-400 protocols and OSI model.• Represent Embratel on domestic and international forums to X-400 protocols development. • Responsible for Ground Satellite Control Center (BrasilSat Space Segment A1 and A2), 1983/86.Special Projects Developer• Responsible for Implantation and Management of the special projects team, answering and supporting sales force• Responsible for Implementing and Developing a sales process and sales team for VoIP products• Responsible for network projects to support VoIP and Telecommunications services (VoIP, PBX IP, IVRs, Call Center IP and Virtual, Wireless Network – WiMax e Mesh)Product and Sales Channel Area• Responsible for External Sales Channel Implementation and Management• Responsible for Sales Channel Process and Partner Program with product definition, pre and post sales activities management, customers proposal developmentEducational Area• Docent for Engineer and IT disciplines.• IT Departament Director.• Docent for Marketing Planning curse ricsabah@gmail.comSpecialties: Project Management, Business Process Management, Colaborative Work, eGroupware, Corporate ManagementTelecommunications Projects (VoIP, Asterisk, WiFi, WiMax, PHP e outras) e TISales ChannelPartnership Programs