Ric Serrano Email & Phone Number

San Francisco

Administrative Assistant to Executive Director• Coordinated travel and accommodations: ground and air travel, hotels• Scheduling and calendaring: arranged meetings, telephone conferences• Reviewed incoming e-mails, prioritized, responded on ED’s behalf• Coordinated distribution of ED e-mails to membership• Telephones: screened incoming calls, prioritized call return, forwarded phone messages via e-mail.• Researched online articles, blogs, news magazines for relevant events to be reviewed by ED for publication in organization’s weekly Health Digest• Coordinated annual conference (including design and production of brochures and flyers), organization events, board meetingsMembership & Website Administrator• Data entry for new memberships, renewals, donations and contributions• Active liaison with members: assisted with online membership renewals, membership questions• Assisted callers with Provider Directory listings: calls came from various US locations for assistance in finding health providers in their specific area.• Designed and built website pages for Annual Conference• Updated online provider listings • Updated website; design and creation of new web pages as needed.• Updated Facebook and Twitter pages

San Francisco

• Maintained business and personal calendar • Travel arrangements (global and domestic) • Correspondence • Telephones • Expense reports• Existing client and new business contact • Special events/meetings/conferences/company parties • Creation/update/upkeep of business development materials • PowerPoint presentations • Graphic design • Website design and maintenance • Company intranet newsletter

Executive Assistant to Chief Operating OfficerExecutive Assistant to Senior VP in charge of operations for over 50 properties in national portfolio• Coordinated activities with four other Chief Officers located throughout the country • Responsible for all scheduling, communication, correspondence, travel arrangements, meetings. • In daily communication with all property managers and senior managers in entire portfolio as well as four operations vice presidents, all of whom reported to Chief Operating Officer. • Published quarterly newsletter for entire company and responsible for awards incentive programs for all employees nationwide. • Responsible for annual managers meeting • Duties included travel arrangements for over forty individuals from all over the country; food and lodging, entertainment, conferences, meetings, awards ceremony and banquet • Accounts payable and ordering and inventory of all office supplies.

• Responsible for producing responses to Request for Qualifications. • Material included resumes, completed project descriptions with graphics, bids, etc. • Correspondence • Company portfolio

Theater Arts, Dance Emphasis

After UC Santa Cruz, I began my career as a professional dancer, touring both nationally and internationally with ballet and modern.

Education record