Richard Shockley Email & Phone Number

Currently embedded in a large microprocessor manufacturer in order to test next years BIOS on next years CPUs / Chipsets. Developing and Executing Test Plans and Test Cases as this is all new stuff. Regress bugs, and unfortunately, issues discovered by our customers. We should be the ones finding these issues. Make the Coffee. We work closely with our partner and do what needs to be done, adapting to get the best possible resuts, on time.Available to test your… Show more Currently embedded in a large microprocessor manufacturer in order to test next years BIOS on next years CPUs / Chipsets. Developing and Executing Test Plans and Test Cases as this is all new stuff. Regress bugs, and unfortunately, issues discovered by our customers. We should be the ones finding these issues. Make the Coffee. We work closely with our partner and do what needs to be done, adapting to get the best possible resuts, on time.Available to test your microbrews. Just don't tell the boss. Show less

Performing ad hoc validation testing, and system validation testing for a well known microprocessor manufacturer. @ Intel

Wrote and executed test plans for the drivers and software for a flash memory device under Windows XP and Vista providing input to the design engineers for the software development effort. @ Intel

Customer Support SpecialistResolved most help desk requests - 2 years.Made phenomenal improvements the various indicators for the group. His dedication to this deliverable has been a great assent in planning staffing and showing where to automate. The reports justified reducing hours of operation saving the customers money.Managed physical and telecommunication environment for the group. Had responsibility to have phone logins created and maintained. Monitored and reported… Show more Customer Support SpecialistResolved most help desk requests - 2 years.Made phenomenal improvements the various indicators for the group. His dedication to this deliverable has been a great assent in planning staffing and showing where to automate. The reports justified reducing hours of operation saving the customers money.Managed physical and telecommunication environment for the group. Had responsibility to have phone logins created and maintained. Monitored and reported the call center metric. Owned the merge of our 2 call centers into one, resulting in a transparent to the customer transition. Organized a proof of concept use of instant messenger across the group which sped up the resolution rate of the trouble ticketsSupervised up to 6 technicians. Led selection process for those technicians, provided their on the job training, and arranged the schedules. Show less

Bs, Industrial Management

As, Cset - Computer Systems Engineer Technology

Activities and Societies: RA - Resident Advisor Crew