I’m a driven leader with an eye for detail, ability to drive transformation and focus on achieving results. I build trust in those around me, am enthusiastic about business and passionate about people. As a leader in the Customer Success organisation, my focus is to drive solution adoption and value. By understanding client’s business objectives and translating these into tangible actionable deliverables. Customers can ride the wave of the next mega shift and transform their business in this ever-changing world. I’ve always had a view that in business we should try to focus on the customer, and our people. Services are delivered by our people, so happy people equal happy customers. The journey that I have been on has taken me from being able to program in 10 languages, installing networks, leading contact support centres, consulting organisations, major accounts sales through to customer success. This experience has rounded me as an individual being able to see things from the eyes of the customer, sales and services teams.Values, behaviours coupled with experience builds a person, these are come key traits that make me the person I am today.:- Technology excites me – I remember my first taste when braking and fixing my dads 386sx - It’s all about the people – With leadership comes an ever-changing landscape- Business transformation - I strive in a changing world where the constant is change- In critical situations - Calm breeds calm- Love to solve problems – Creativity implemented simplistically can go a long way- I like to win – While competitive in nature I do like to achieve You spend a lot of time being part of a business, so make it a fun place to be. Treat people with respect and execute. Customer Success, SAAS, Leadership, Support Services, Security, Technical Support, Consulting, EMEA, EMEA Management, Customer Success Services