- Designed, developed, and managed the Portuguese language e-learning program.Managed development team to ensure program management stayed afloat despite unforeseen challenges.- Designed, developed, and delivered courses with Storyline 360 using Adobe Illustrator and Audacity tools.- Partnered with content developers to support resource development as needed.- Identified issues, diagnosed problems, generated alternative solutions, and suggested initiatives mitigating risks.- Provided feedback, supported, and approved graphic design initiatives and Storyline projects weekly.

- Recommended learning solutions and evaluation strategies according to clients' needs, and design best practices.- Designed and built learning experiences of various modalities collaborating with SMEs (Subject Matter Experts).- Oversaw and supported project management tasks (project schedule, documentation, target audience research, stakeholder management, status reporting, budget/hours management, and project closeout).- Designed, developed, and supported the content and visual design of e-learning development process.- Designed, developed, and supported the facilitation of instruction-led learning experiences. - Remained up-to-date on learning design best practices and turnkey new learning.

- Led Learning and Development for 130+ employees managing training workstreams nationwide- Facilitated training sessions as needed and managed third-party eLearning initiatives, collecting and analyzing data monthly to assess remaining skill and knowledge gaps to further develop learning strategies- Kept inclusive and scalable blended learning strategy up to date and started implementing plan to replace third-party eLearning vendor by adopting Storyline 360 to create in-house eLearning solutions in English and Spanish to increase inclusivity- Managed change by creating pathways to highlight positive learning impact therefore gaining learners’ buy-in

- Recruiting: published job descriptions, selected resumes, phone screened candidates, performed in-person and video interviews in both English and Spanish, recommended candidates to hiring managers and flew nationwide to hire and onboard new collaborators- Training: created blended learning programs by designing and facilitating sessions, providing content resources combined with identifying appropriate online training curriculum pieces provided by external partner companies- Onboarding: redesigned and kept up to date day-one learning experience, onboarded employees in person, setting them up with tools, uniforms, safety training, Employee Handbook training, scheduled SME training and connected new collaborators with Hiring Managers- Built strong and trusting relationships with SMEs and employees to get buy-in for training initiatives- Collaborated with change management of time keeping and payroll new platform

- Supported and managed a job-seeker pool of 100+ immigrants with the job application process catering through one-one-coaching for talent development while working in a high pressure and fast-paced environment- Managed cross-functional projects simultaneously with outreach, events, e-learning, reskilling, product, and program teams to provide a more meaningful impact on job seekers’ lives on their path to their new careers- Developed training manuals in best practices for job searching in the US and other relevant fields including content creation to reskill job seekers from creating resumes and networking to managing their own job search journeys- Collaborated with the customer operations (onboarding and reskilling team) to develop the required curriculum for job-seekers’ coaching, creating training manuals, and developing new curriculum- Led event preparation, including internal and external management of operations for group dynamics and day-of-event group facilitation for employer-partner events - Partnered with existing coaches and external contacts to develop and deliver various training content topics- Helped committed job seekers to utilize UpGlo Learning Management System platform for skilling, reskilling and English support resources

HR Management Certificate

- Delivered training sessions from pre-established curriculum for leadership development staff resulting in a 97% approval rating; training sessions were typically held on a bi-weekly basis for 5-30 attendees- Traveled weekly to production plants of big manufacturers like Coca-Cola for bi-weekly, facilitating sessions for 500+ production line workers in the region- Collaborated regularly with operations, vendors and business partners on site to collect feedback and identify potential improvements in content and design to be recommended to curriculum developers- Often customized, adapted training and developed a new course of action to fit the reality of vendors on site

- Partnered with operations team to create reliable HR Department for 150 employees from scratch- Shadowed workstreams to get a better understanding of processes, procedures and to acquire industry-specific knowledge in order to gain respect from managers initially resistant to the change- Developed rapport and trust with customer support, SMEs and operations to advocate for training needs - Nourished partnership with external facilitation provider, partnered up with a new eLearning vendor and created supporting resources to fulfill blended learning needs