Riczel Martinez Email & Phone Number

Metro Manila, Philippines

First point of contact for B2B clients providing technical support and workflow consultation. Provided best practices on CRM usage for Lead generation, Workflow automation, and overall team management.

Provides administrative support and assistance to clients remotely, utilizing digital communication tools and technologies. Performed various tasks such as scheduling appointments, managing emails, handling correspondence, conducting research, and assisting with various administrative and organizational tasks.

The focus is on driving revenue growth by identifying and cultivating client relationships. This role requires effective communication, market research, and collaboration to achieve sales targets and contribute to overall organizational growth. I play a key role in promoting products or services and ensuring customer satisfaction.

Led and mentored a diverse team of sales and customer support representatives, ensuring exceptional customer service delivery, meeting performance targets, and fostering a collaborative work environment. My role involves direct customer support, sales support, performance management, training and development, quality assurance, and process improvement.

Led collections activities, managed outstanding debts, and fostered client relationships for our organization. Our main responsibilities include handling complex cases, supporting junior collectors, analyzing collections data, ensuring compliance, and optimizing processes.

Focuses on configuring and managing Voice over Internet Protocol (VOIP) phone systems. Responsible for setting up and provisioning VOIP phone equipment, ensuring seamless communication services for organizations. Our tasks include configuring user profiles, phone numbers, call routing, and troubleshooting any connectivity or functionality issues.

Clark Freeport And Special Economic Zone, Central Luzon, Philippines

Our responsibility involves setting up user accounts, access permissions, and necessary equipment, ensuring that users have the required tools and resources to perform their tasks efficiently. We also monitor and troubleshoot provisioning processes, maintain accurate records, and work closely with other teams to streamline resource allocation, ultimately.

Clark Freeport And Special Economic Zone, Central Luzon, Philippines

Our main responsibility is to solve complex technical issues, provide support and guidance, stay up-to-date with industry trends, collaborate on technical projects, ensure system quality, and continuously seek improvements. It also requires us to have a deep knowledge, problem-solving skills, effective communication, and a commitment to maintaining and.

Clark Freeport And Special Economic Zone, Central Luzon, Philippines

As a Senior Billing and Sales Specialist, our main role is to address customer's inquiries and discrepancies. It is also our responsibility to increase sales and revenue by engaging with existing customers, understanding their needs, and recommending additional products or services that align with those needs.