Ridwan Saheed Email & Phone Number

Job Description • Ensured the test scenarios and UAT document are prepared in a structured way, prioritized to reflect business or technical priorities, and approved by appropriate stakeholders.• Prepared test cases and scenarios ahead of test execution according to UAT documentation needs. • Effectively implemented different types of product (software) testing (Functional and Non-Functional) on both pilot and production environments• Worked closely with developers and other IT team member to report, create bug tickets, and backlogs, and fix bugs on software• Teamed with other IT departments in product research, maintenance and updating technical documents and deployment release in conformity with the regulatory standard. • Facilitated in-house training on staff development and specialization centered. • Prepared and maintained the test plan according to the quality assurance guidelines and drafting test completion report.

• Reviewed and analyzed the client’s business operations and processes and recommended improvements. • Worked with teams across multiple geographic locations, workforces, and key stakeholder groups. • Ensured timely availability with other high-caliber Accenture for resolving users’ ticketed queries. • Provided software technical assistance to client technical team and business stakeholders. • Take ownership of the most issues and work to resolution and root cause identification • Continuous interaction with the internal and external partners during the entire solution lifecycle to achieve continuous improvements of solutions and problem management based on an agreed process.

• Coordinated with the IT team to provide business process improvement and then prepare the necessary specifications. • Prepared all ERP software related help desk calls and suggested resolution that was suggested. • Upgraded the servers with the help of various patches and software upgrades. • Collated the third-party user software to work harmoniously with the ERP system. • Coordinated with the application team to test the various upgrades and functional changes in the system