Riddheshkumar Bhatt Email & Phone Number

North Geelong

Supervise and lead the IT support team, ensuring they are well-trained and motivated.Delegate tasks, set goals, and monitor the team's performance.Foster a collaborative and efficient work environment.Provide technical expertise and support to end-users, addressing hardware, software, and network issues.Troubleshoot and resolve complex technical problems.Ensure timely and effective resolution of support tickets.Oversee the maintenance and optimization of IT infrastructure, including servers, networks, and hardware.Develop and implement IT support policies and procedures.Conduct training sessions for IT support staff to enhance their skills and keep them updated on new technologies.Foster a culture of continuous learning within the team.Maintain thorough documentation of IT systems, configurations, and procedures.Ensure that documentation is up-to-date and accessible to the team.Implement and enforce security measures to protect against cyber threats.Stay informed about the latest security trends and implement best practices.Communicate effectively with Customers and Team, keeping them informed about IT-related matters and changes.Manage expectations and provide clear instructions during system outages or upgrades.Implement systems for monitoring the performance of IT infrastructure.Proactively identify and address potential issues before they impact operations.

North Geelong

Provide exceptional IT service to a large number of clients either onsite, via remote access, email or telephoneMaintain rapport with clients by examining complaints; identifying solutions; suggesting improved methods and techniquesCommunicate with and instruct end users relative to hardware and software support issuesEstablish service outcomes by studying system requirements; ordering and gathering components and parts; completing installation; completing operational testingDocument service and installation actions by completing forms, reports, logs or company recordsMonitor and resolve issues with backup/recovery operationsDevelop and maintain written instructional resources as requiredCoordinate with other IT staff and/or end users to identify the need for new systems and/or recommend enhancements to improve IT operations

Melbourne, Australia

Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipmentEvaluates installs, configures, maintains, tests and upgrades computer hardware and software, including network hardware, relational databases, and software at both the file server and workstation levels. Install and Configure hardware like Business Network Printers, Scanners, and Range Extenders for all our major Medical clients.Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networksProvide problem-solving services to the ClientsDesign and Install networks (Firewalls, Switches, Cabling, Routers and Access Points) for all the clients as per the requirementsInstall, maintain, troubleshoot and upgrade Web-server hardware and softwareImplement network traffic and security monitoring software, and optimize server performanceInstall, configure and provide support for Remote access, Remote Scanning, and PrintingPerform routine network start up and close down and maintain control recordsPerform data backups and disaster recovery operationsConduct tests and perform security and quality controlsControl and monitor e-mail use, Web navigation, and installed softwarePerform shell scripting or other basic scripting tasks for the Widows and Acronis Backup notificationsMaintains inventory and purchases equipment and material in area of responsibilityUses equipment such as a network analyzer, memory tester, and a variety of electronic test equipment

Ahmedabad, India

• Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, DHCP, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.) • Configure and setup Cyberoam Firewalls, VPN Concentrators and Security appliances for access to vital business applications • Design, setup and configure complex switching and network environments for Clients (eMenu, Spoonzo and Foodipto)• Installation, Configuration and upgradation Mobile Devices like Android and IOS Mobile devices and tablets for Local and International clients.• Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications • Maintain a thorough understanding of Local Area Networking for MAC reservation• Assist in the design of multi-server environments including IP address schemes, DNS, DHCP, WINS, Ether-Channel (Bonding), etc. • Maintain weekly/daily backups for Active Directory servers and databases.• Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems. • Maintaining multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities• Managing assigned projects and program components to deliver services in accordance with established objectives. • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support • Supervising the administration of systems and servers related network to ensure availability of services to authorized users. • Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services. • Any other duties as assigned by management

Design and deploy County LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPS, and other hardware. Oversee new and existing equipment, hardware, and software upgrades. Interact and negotiate with vendors, outsources, and contractors to secure network products and services. Monitor network performance and troubleshoot problem areas as neededOversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. Manage servers, including database, e-mail, printers, and backup servers and their associated operating systems and software. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.Monitor and test network performance and provide network performance statistics and reportsParticipate in managing all network security solutions.Perform server and security audits, and system backups and recovery. Backup, Restore and Maintain database for HDMS (Honda Dealer Management System).Provide training to new staffs for joining into EDP Department.Maintain all the IT peripherals of 4 branches of the Innovative Honda.

Mca, Information Technology, First

Activities and Societies: Very Supportive and helpful to class-mates

Heigher Diploma In System & Networking, System, Networking, And Lan/Wan Management/Manager