Riddhi Raje Email & Phone Number

Hartford, Ct, Us

Boston, Massachusetts, United States

- Handled 25+ walk-in clients on average per day, ensuring prompt support, and providing effective & timely solutions- Achieved 99% accuracy in creating & updating requests/incidents in ServiceNow ticketing system to improve customer satisfaction by 10%- Collaborated with cross-functional teams to implement technical projects, assisting over 100+ faculty & students- Facilitated account login and NuWave network registration support for all Northeastern Faculty, Staff and Students- Addressed technical issues in Mac/Windows OS, Canvas LMS, Office 365, SharePoint, network connectivity and DUO 2FA utilizing support channels including calls, chats, remote screen-sharing, and on-site hardware repair demonstrating verbal and written communication skills in fast-paced environment, ensuring resolution- Developed and implemented comprehensive employee performance metrics and additional training resources, to foster staff development

Boston, Massachusetts, United States

Mumbai, Maharashtra, India

- Ensured seamless cooperation, reducing project delays by 2 weeks through problem-solving skills & vendor alignment- Built and maintained strong relationships with 5+ vendors & contractors, addressing concerns proactively- Managed funds to achieve a $15,000 project cost reduction through meticulous financial analysis and real-time expenditure monitoring- Collaborated with cross-functional teams, ensuring timely delivery of key project deliverables- Defined & controlled the Scope of Project to satisfy functional requirements, ensuring successful project completion- Coordinated with the finance team to set up a milestone base budget tracking system in Excel- Utilized strong negotiation skills, securing 10% reductions in project procurement costs through bulk purchase discounts- Innovated a tailored reporting system, actively incorporating customer feedback to enhance its effectiveness

Mumbai, Maharashtra, India

- Demonstrated project management skills in planning, organizing & managing tasks for effective project execution- Created monthly/quarterly financial tracking reports, purchase orders & forecasted pipeline projects- Spearheaded 3 projects between internal & external stakeholders to meet customer expectations- Assisted Utilized MS Project to create project plans, schedules & track budgets to meet stringent client deadlines- Executed risk mitigation plans by identifying changes to project scope, cost & risk by working with project stakeholders- Responsible for ensuring effective, accurate and timely communication of project information- Organized & led weekly/monthly meeting to understand the project scope & project status, facilitating improvisation through strategic planning

Master Of Science - Ms, Project Management

Master'S Degree, Commerce

Bachelor'S Degree, Accounting And Finance