• Develop and implement departmental action plans to attain operational goals and foster ongoing enhancements. • Supervise the completion of departmental tasks to ensure compliance with target metrics and SLAs. Address operational issues, conduct audits, and identify patterns for improvement.• Assisting in upholding compliance with all company Health and Safety programs, policies, and procedures as required. • Collaborate with 3PL warehouse teams to enhance their effectiveness across various areas and processes within the warehouse operation.• Maintaining KPI accuracy and offering feedback to meet targets. Addressing Customer escalations and offering solutions by ensuring 100% Customer Satisfaction in compliance with company policies. • Ensuring a high level of data accuracy with minimal error. Controlling and reporting Accounts receivables and Accounts payables to the best of my abilities. Collaborating with Franchises to authorize returns according to company policies. • Recruiting, hiring, and developing staff with proper coaching, goal setting, and conducting Performance appraisal. Responsible for leading weekly and monthly labor and workforce planning. Ensuring all equipment is well maintained and that employees conduct pre-shift checks. • Resolve Inventory Discrepancies and address errors across the warehouse.

• Reconciling driver’s manifests against sales orders noting incomplete deliveries to ensure accuracy for fleet payroll purposes. Ensures the accuracy of the paperwork and verifies any discrepancies with the returns. • Analyzing both driver manifest and customer sales orders or any information relative to the outcome of the customer’s delivery. Finalize all delivered business using in-house business and warehouse management computer programs. • Work with key managers, brokers, vendors, and associates to maintain delivery tracking, to prioritize/expedite inventory. • Data entry stock transfers to retail stores from the distribution center. Managing client database and delivery reports on a daily and monthly basis. Issue applicable credits and reissue invoices.• Distribute returned items to proper locations considering all factors including the value of an item, type of return, and its condition. • Processing payroll.

• Scan delivery documents and assist customers with pickups and ensure exceptional customer experience, meanwhile communicating with the associate assisting order manifest for picking items in the warehouse. Ensure duties like stock allocation. • Report known inaccuracies to the operations manager and provide administrative support. • Support other departments in printing labels for maintaining inventory counts and finalizing product orders. • Help the HR recruiter in sourcing, conducting phone calls, providing candidate assessments, and recommending viable candidates to hiring managers through the ICIMS applicant tracking system. • Providing potential candidates report to the director of distribution and hiring manager. Scheduling interviews with candidates after reviewing resumes and conducting a post-interview brief feedback session. • Lead candidates interview pre- and post-feedback sessions and follow up on interviews in job fairs, networking, and other events as required. Conducted two job fairs with accuracy.

• Providing a great customer assistance, assisting customers with merchandising, resolving customer issues, and referring concerns whenever appropriate. • Providing customer service by maintaining inventory accuracy. Completing price changes and accurately signing merchandise. • Performing zoning task of a given sector, moving feature item to permanent module. Ensuring section work, maintain modular integrity, PI and shelf capacity errors. • Perform daily inventory cycle counts, caping bins and complete picks for supporting customer availability process. Print labels, set and finalizing modular, set features and merchandising seasonal areas.