Handled collections on a portfolio of accounts which average between 150 to 200 accounts with a value of $1.5 to $2 million plus. Portfolio is maintained at 80-85% current.Obtain completed credit applications on new and existing customers (as needed).Credit review and investigation on a new potential customers and established customers when necessary. Process bank and trade reference checks, both by phone and fax. Run D&B and Experian business reports where needed. Obtain and review applicable insurance certificates for liability insurance and evidence of property insurance coverage. Follow up with customers or their insurance company when certificates need to be improved upon to meet company requirements or to receive updated ones on expired certificates for established accounts. Render a credit decision on the credit worthiness of potential new customers and review existing customers for credit limit increases or reduction based on existing pay habits and potential needs. As required.Set up new accounts on either terms or CIA (cash in advance) in MAS 90/age100 (ERP) system as needed.Update collection efforts and other account issues in SalesForce (sales) tracking system.Process daily bank deposits (reports done in Excel) and post cash as received in MAS90/ Sage 100 (ERP) system.`Handle other credit and accounting related tasks as requested by the VP of Administration.

Participated in employer outreach activities including targeted cold calls, networking, personal visits to identify employers for job fair and employer hiring events.Kept accurate logs of employer contacts and note employer responses.Referred interested employers to program staff for development of ongoing relationships and use of employer incentives and services.Provided information to employers and help identify openings for Job Fair Guide.Accessed employer lists through ReferenceUSA and openings posted online and in classified sections of newspapers.

Managed daily activities of Credit Department collecting over $12M monthly. Collected between 85-87% of collectible balance, as set by the Director of Credit, while maintaining DSO at 42-45 days on N/30 terms.Continual improvement of monthly collection results, even with a reduced staff.Reduced past dues by 5-7% with the design and implementation of an Excel spreadsheet based off of the system generated monthly aging. This report was used to target accounts which required accelerated collection efforts.Monitored and maintained assigned accounts. Executed weekly collection calls and emails, while updating customer accounts with collection activities. Reconciled customer disputes as they pertain to payment of outstanding balances, while working as a team player with other departments.Supervised a staff of (6) direct reports, assisted in hiring, annual employee reviews, while mentoring and training direct reports.Reviewed orders to be shipped to key customers. Release decisions were rendered within one hour of receipt from customer service. Customers included large national accounts, private label accounts, international accounts and hospitality accounts.Responsible for establishing terms on new customer accounts and reviewing existing accounts for possible credit limit increases/decreases. Decisions were normally rendered within 24 hours of a requests being receivedManaged/collected up to 100 international accounts successfully with over $3M in receivables.Assisted other departments, as a team player in solving key issues. Account adjustments, small balance write-offs, customer statement reconciliations and processing credit memos. This also helped improve collection results while improving customer satisfaction, leading to repeat business.

Managed credit review (decisioning)/collections/order releases (on new/established) accounts, for a set area of the United States and Internationally. Portfolio managed was between $3-$5M, with 800-1000 accounts. Collected 85-87% of collectible amount Worked with Director of Credit in establishing standardization policies for the credit department, to be utilized in decisioning, order releasing and collections. Assisted in establishing procedures for utilizing State Lien Laws for domestic customers. Mentored credit analysts and participated in achieving monthly collection goals, with continual improvement in department goals..