-Dynamic leader overseeing a team of Business Development Representatives, Customer Success Managers and Solutions Consultants.-Spearhead initiatives to build robust client relationships and foster professional development among team members.-Instrumental in implementing reporting, demo automation, and technical infrastructure enhancements to optimize client experience and internal processes.-Establish and maintain effective feedback loops with product teams to drive continuous improvement and product innovation.-Develop and streamline a repeatable RFP (Request for Proposal) and reference process to enhance sales efficiency and client satisfaction.

-Direct, manage and support day-to-day operations for the North American Sales Region in the Enterprise and Strategic segments.-Coach and develop a team of 8 Solutions Consultants to deliver comprehensive discovery and product demonstrations that underline the value that Outreach provides Go-to-Market teams.-Develop initiatives to increase sales win rates and decrease closed-stalled rates by focusing on deal qualification.-Build ongoing partnerships with Sales to drive growth and expansion opportunities.-Serve as an executive sponsor on flagship new business and growth opportunities.-Assist in the development of a suite of metrics and reporting for the pre-sales team to monitor and improve performance.-Achieved 100% on Outreach 2022 Pulse Survey in the area of management support by all direct reports.

-Manage, coach and develop a global team of Solutions Engineers to maintain high productivity, exceed sales performance metrics and enhance morale while adapting to market changes.-Serve as an executive sponsor for strategic enterprise fundraising and foundation opportunities.-Partner with marketing and product development to ensure product strategy and marketing voice.-Lead initiative to increase sales win rates and decrease closed-stalled rates by focusing on deal qualification.

As a Senior Delivery Manager I am responsible for managing the personnel of a dynamic and growing team of 15+ training professionals. I am accountable and responsible for the professional development and career mentoring of a team of education instructors who are geographically located in the US, Canada and the United Kingdom. My staff of instructors is recognized as leaders in the industry in onsite instruction and virtual training. My instructors are experts in both Blackbaud products, nonprofit industry best practices and instructional approaches. Our team's first-hand knowledge of nonprofit operations ensures each learning experience provides the skills our clients need to take full advantage of Blackbaud's technology's potential.Key Activities:-Staff Management-Recruiting and retention of staff-Act as liaison between HR and staff-Conduct performance reviews-Time and expense approval-Training of new hires and continuing education of existing staff-Administration of annual raises, promotions, market adjustments and bonuses-Recruitment, certification and oversight of independent contractors-Management of client relations issues as they pertain to Instructor performance-Analyze and maintain the proper skill mix of current resources-Oversee the scheduling and utilization of all resources-Create and submit monthly revenue and expense forecast-Conduct the necessary month-end close activities associated with the business-Scheduling of regional training classes working with clients and sales to determine demand-Determine class communication and other promotional materials-Liaison between Education Services practice and sales team-Implements effective communication plan and operating rhythm for the teamEducation and Experience

The role of the Blackbaud Consulting Manager is to manage, recruit, and retain a growing team of Internet Solutions Consultants responsible for delivering midsize web solutions to customers across all verticals. The Consulting Manager position encompasses the following responsibilities:• Mentor team members on consulting best practices and identify training and development needs.• Oversee team operations including time and expense reporting, as well as project closure policies and procedures.• Create and manage processes to deliver faster, less costly and higher quality solutions to our clients.• Perform billable assignments in an executive sponsor role and manage all client escalations.• Assist with revenue forecasting and backlog management.• Ensure monthly revenue forecasts achieve or exceed budget goals.

The role of the Blackbaud Client Manager is to develop, manage and deliver strategic offerings for customers in a SaaS environment. As a Client Manager, I am responsible for managing one of Blackbaud's web offerings, NetCommunity Grow. I develop deliverables and establish a repeatable basis for implementations as well as direct Project Coordinators on processes and workflows.

The role of the Blackbaud Internet Solutions Consultant is to manage and deliver website, advocacy and financial solutions for our customers. In this role, I forecasted, tracked and reported incoming revenue. I maintained and exceeded a monthly revenue target of $50,000 while managing over 120 projects concurrently.

Blackbaud Fundraising System Consultants act as industry experts on the application of fundraising technologies and best practices using experience and knowledge around Development and Fundraising Services.

Blackbaud Customer Support Analysts work with customers to understand their technology challenges, identify and communicate solutions, and enhance user knowledge of our products.