Ridge Martinez Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York City Metropolitan Area

With 3 years in customer success, I have innovated strategies to identify customer needs, developed instructional materials and provided training, and evaluated customer performance to improve business outcomes.• Research market and industry trends to set new customer experience and marketing strategies • Utilize software platforms and data analytics to optimize customer success plans, and identified gaps in customer service. My efforts have resulted in increased customer satisfaction, improved customer experience, and an increase in upsells and cross sells• Provide prompt and efficient resolution of client inquiries regarding registration for United States conferences and events, including directing inquiries to the appropriate departments.• Manage a diverse client base, resolving more than fifty customer inquiries daily, executing orders, subscriptions and services to ensure 95% satisfaction rate, consistently exceeding set targets• Supported the sales team by providing anonymized customer stories to share how customers find value in the product and aid in telling real, relatable customer stories during the sales cycle• Reconciled and identified $800,000 delegate revenue, collaborating with the Accounting/Finance team

New York, New York, United States

• Provided support to Front Office Managers and Operations Director• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.

Bronx, New York, United States

• Daily record keeping with electronic and hard copy filing of documents• Input client information into databases• Helped attorneys prepare for supreme court trails • Ability to juggle multiple projects with superb accuracy

Brooklyn, New York

• Provide support to Station General Manager and Development Director• Monitor and maintain operations within radio station.