Director Of Operations
Current
Oct 2023 - Present
AeroLeads people directory · profile
David Ridge Email & Phone Number
Director of Operations @ Therapy Source | DASM | Project Management
at
Therapy Source, Inc.
1 work email found
@wework.com
1 phone found area 607
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Operations @ Therapy Source | DASM | Project Management
Location
Corning, New York, United States
Who is David Ridge? Overview
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Quick answer
David Ridge is listed as Director of Operations @ Therapy Source | DASM | Project Management at Therapy Source, Inc., based in Corning, New York, United States. AeroLeads shows a work email signal at wework.com, phone signal with area code 607, and a matched LinkedIn profile for David Ridge.
David Ridge previously worked as Director of Operations at Therapy Source, Inc. and Manager of Operations at Wework. David Ridge holds B.A, Social Sciences from Alfred University.
Company email context
Email format at Therapy Source, Inc.
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{first}.{last}@wework.com
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Profile bio
About David Ridge
Director of Operations with 5 years experience leading teams in fast-paced start-up and global environments. Skilled in Agile methodologies for optimizing business operations, I manage the entire IT lifecycle, vendor lifecycle, and oversee all company data. My expertise extends to managing CRM systems, ATS systems, billing/finance systems, and spearheading all operational projects companywide.I have a proven track record in security operations, regulatory compliance, and customer support, coupled with exceptional problem-solving skills. With a solid background in comprehensive access control and VMS system management, I am dedicated to fostering continuous organizational improvement and empowering individuals through principled leadership. My commitment lies in driving efficiency and excellence across all facets of operations, ensuring sustainable growth and success.
Listed skills include Critical Thinking, Leadership, First Aid, Teamwork, and 16 others.
Current workplace
David Ridge's current company
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5 roles
David Ridge work experience
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Manager Of Operations
• Collaborated with cross-functional teams to define business requirements and project timelines for global security PACS/VMS projects while managing team leads, associates, and as acting security SME on other projects and initiatives.• Designed efficient intake and support workflows, resulting in a 75% improvement in response times for T4 security support requests, aligning with target KPIs.• Streamlined global security break-fix processes, reducing SLA breaches and OPEX expenses through automated workflows and communication channels.• Monitored PACS and VMS performance metrics, recommending corrective actions and ensuring continuous system stability for 700+ global locations. • Led global security systems operational reviews, identifying areas for iterative improvement and uptime consistency while defining customer service-level objectives.
Feb 2022 - Jan 2023
It Project Manager
• Presented analysis of Global Service Desk (GSD) support transfer intakes, providing resource projections and recommended improvement actions to senior leadership for optimal operations and scalability.• Served as Escalations SME for Security, Networking, Technology, and the Global Service Desk.• Led the security technology buildout of a new global security operations center (GSOC) as team lead and technical SME.• Managed support intake requests for the GSD, ensuring a seamless transition by creating an optimized intake runbook.
Jan 2021 - Feb 2022
Senior Technical Lead
• Designed and maintained a CRM system for Global Security & Resilience (GSR), resulting in a 50% reduction in SLA breaches through improved dashboards, report structure, and form fields.• Conducted training sessions for regional security managers, ensuring compliance with security systems and company policies/standards, reducing policy violations by internal and external stakeholders, and enhancing efficiency.• Developed operating policies and runbooks for new building openings, M&A, and migrations within Global Security & Resilience (GSR).• Managed global security system maintenance, 3rd party system integration, and supported security-related matters, including investigations, incident response, and emergency management when necessary.
Jan 2020 - Jan 2021
Senior Associate
• Successfully resolved 150+ Tier 4 security tickets per week, demonstrating consistent organizational and supportive problem-solving skills by clearing the support request backlog each week.• Developed Standard Operating Procedures (SOPs) that reduced ticket escalations by approximately 50% Quarter-Over-Quarter using proper process scaling techniques.• Collaborated closely with customer success, operations, engineering, and product teams to improve customer experience and prevent system downtime.
Jan 2019 - Jan 2020
2 education records
David Ridge education
B.A, Social Sciences
Alfred University
A.S, Criminal Justice
Corning Community College
FAQ
Frequently asked questions about David Ridge
Quick answers generated from the profile data available on this page.
What company does David Ridge work for?
David Ridge works for Therapy Source, Inc..
What is David Ridge's role at Therapy Source, Inc.?
David Ridge is listed as Director of Operations @ Therapy Source | DASM | Project Management at Therapy Source, Inc..
What is David Ridge's email address?
AeroLeads has found 1 work email signal at @wework.com for David Ridge at Therapy Source, Inc..
What is David Ridge's phone number?
AeroLeads has found 1 phone signal(s) with area code 607 for David Ridge at Therapy Source, Inc..
Where is David Ridge based?
David Ridge is based in Corning, New York, United States while working with Therapy Source, Inc..
What companies has David Ridge worked for?
David Ridge has worked for Therapy Source, Inc. and Wework.
How can I contact David Ridge?
You can use AeroLeads to view verified contact signals for David Ridge at Therapy Source, Inc., including work email, phone, and LinkedIn data when available.
What schools did David Ridge attend?
David Ridge holds B.A, Social Sciences from Alfred University.
What skills is David Ridge known for?
David Ridge is listed with skills including Critical Thinking, Leadership, First Aid, Teamwork, Criminal Law, Customer Service, Microsoft Office, and Microsoft Excel.
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