David Ridge Email and Phone Number
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Director of Operations with 5 years experience leading teams in fast-paced start-up and global environments. Skilled in Agile methodologies for optimizing business operations, I manage the entire IT lifecycle, vendor lifecycle, and oversee all company data. My expertise extends to managing CRM systems, ATS systems, billing/finance systems, and spearheading all operational projects companywide.I have a proven track record in security operations, regulatory compliance, and customer support, coupled with exceptional problem-solving skills. With a solid background in comprehensive access control and VMS system management, I am dedicated to fostering continuous organizational improvement and empowering individuals through principled leadership. My commitment lies in driving efficiency and excellence across all facets of operations, ensuring sustainable growth and success.
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Director Of OperationsTherapy Source, Inc. Oct 2023 - PresentPlymouth Meeting, Pa, Us
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Manager Of OperationsWework Feb 2022 - Jan 2023New York, Ny, Us• Collaborated with cross-functional teams to define business requirements and project timelines for global security PACS/VMS projects while managing team leads, associates, and as acting security SME on other projects and initiatives.• Designed efficient intake and support workflows, resulting in a 75% improvement in response times for T4 security support requests, aligning with target KPIs.• Streamlined global security break-fix processes, reducing SLA breaches and OPEX expenses through automated workflows and communication channels.• Monitored PACS and VMS performance metrics, recommending corrective actions and ensuring continuous system stability for 700+ global locations. • Led global security systems operational reviews, identifying areas for iterative improvement and uptime consistency while defining customer service-level objectives. -
It Project ManagerWework Jan 2021 - Feb 2022New York, Ny, Us• Presented analysis of Global Service Desk (GSD) support transfer intakes, providing resource projections and recommended improvement actions to senior leadership for optimal operations and scalability.• Served as Escalations SME for Security, Networking, Technology, and the Global Service Desk.• Led the security technology buildout of a new global security operations center (GSOC) as team lead and technical SME.• Managed support intake requests for the GSD, ensuring a seamless transition by creating an optimized intake runbook.
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Senior Technical LeadWework Jan 2020 - Jan 2021New York, Ny, Us• Designed and maintained a CRM system for Global Security & Resilience (GSR), resulting in a 50% reduction in SLA breaches through improved dashboards, report structure, and form fields.• Conducted training sessions for regional security managers, ensuring compliance with security systems and company policies/standards, reducing policy violations by internal and external stakeholders, and enhancing efficiency.• Developed operating policies and runbooks for new building openings, M&A, and migrations within Global Security & Resilience (GSR).• Managed global security system maintenance, 3rd party system integration, and supported security-related matters, including investigations, incident response, and emergency management when necessary.
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Senior AssociateWework Jan 2019 - Jan 2020New York, Ny, Us• Successfully resolved 150+ Tier 4 security tickets per week, demonstrating consistent organizational and supportive problem-solving skills by clearing the support request backlog each week.• Developed Standard Operating Procedures (SOPs) that reduced ticket escalations by approximately 50% Quarter-Over-Quarter using proper process scaling techniques.• Collaborated closely with customer success, operations, engineering, and product teams to improve customer experience and prevent system downtime.
David Ridge Skills
David Ridge Education Details
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Alfred UniversitySocial Sciences -
Corning Community CollegeCriminal Justice
Frequently Asked Questions about David Ridge
What company does David Ridge work for?
David Ridge works for Therapy Source, Inc.
What is David Ridge's role at the current company?
David Ridge's current role is Director of Operations @ Therapy Source | DASM | Project Management.
What is David Ridge's email address?
David Ridge's email address is da****@****ans.com
What is David Ridge's direct phone number?
David Ridge's direct phone number is +160779*****
What schools did David Ridge attend?
David Ridge attended Alfred University, Corning Community College.
What are some of David Ridge's interests?
David Ridge has interest in Civil Rights And Social Action, Science And Technology, Human Rights.
What skills is David Ridge known for?
David Ridge has skills like Critical Thinking, Leadership, First Aid, Teamwork, Criminal Law, Customer Service, Microsoft Office, Microsoft Excel, Time Management, Cashiering, Emergency Management, Loss Prevention.
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