Mike Ridgway Email & Phone Number

I work as a Senior ICT Advisor at the Teaching council. I am the effective 2IC in the ICT team and the point of escalation for ICT queries. I also deliver projects and training with a specific focus on Office 365, Sharepoint and Staff security.One of my skills is taking a project from inception to completion. I am currently mid-project in a Sharepoint migration and have been responsible the following:• Review of cloud based service offerings vs Sharepoint.• Review of rights structure on Shared Drive and design of new rights structure. • Creation of Sharepoint Hub site (Front end for all team sites and document libraries)• Testing prior to implementation.• Communications to staff and management. • Creation of sensible security policies for Sharing/Data loss prevention.• Planning of migration• Actual Migration• Staff Training (what/why Sharepoint, how to sync, how to collaborate, version control, local vs online)• Living DocumentationThe achievements I'm most proud of in my time at Teaching Council:• On-prem exchange to Office 365 migration• Managing Technical aspects of Office move with office fitout company (cabling standards, wifi points, plugs on floor, layout of network room, marking • Re-designing Shared drive structure + permissions and migration of files to Sharepoint. • Creating Sharepoint Hub site• Delivery of new printing system.• Delivery of New phone system via Vonage. • Staff adoption to Video conferencing.Other skills include:• Training staff in systems and collaboration• Use of Teams• Software, Hardware and Services Procurement.• Setting up 2FA• Setup MDM for Android• Azure (SSO setup, policy)• Network mapping• Active Directory• Experienced MS Office user• Desktop Support• Infrastructure Support (Servers, very light networking)

Wellington & Wairarapa, New Zealand

Contracted as in-house support to assist the IT team at both a technical and process level. Projects:• Office 365 migration.• MDM migration to Manage Engine & rollout.• Terminal Server Farm implementation.• Managing cut-over to new Telco provider from start to finish.• Coordinating technical details of office move, detailing IT requirements for new floors, managing third party vendors. • GPO restructure - Analysis of existing GPO's, removing, creating new as required.Tasks:• Onsite Technical & Infrastructure support covering all levels.• Coordinating with third parties to resolve outstanding issues and drive projects to completion.• Wi-Fi heatmapping + reporting.• Review Hardware/Software in environment - providing recommendations to key stakeholders.• Hardware and Software Procurement• Produce and Deliver educational IT presentations and documentation to staff.• Integration of Macs into Windows based environment.• Produce and Deliver IT survey• Improve integration for Mac and Win 10 into existing BAU environment. • Stock-take of existing IT gear & config management.Security Presentations:• Password security - An interactive session challenging peoples preconceived ideas about what makes a strong password and outlining the flaws in security questions. Provides tips on creating a strong password & security questions in the 21st century.• "Phishing & Whaling in a sea of information" - How online scams operate, what to watch out for & how to protect yourself and your organisation. Don't become a statistic.

Wellington & Wairarapa, New Zealand

• On-Site and Remote Technical support for a range of managed clients and casual clients across New Zealand.• Quotes and Procurement of Hardware/Software• Server Support (Checking logs, scheduling tasks, basic management of VM's through V-Sphere, setting up backups and alerts, creating DHCP reservations, creating print queues, assigning roles)• Onsite Hardware/Software rollouts.• Juniper Support - Router (Setting up VPN Users, basic troubleshooting).• Wi-fi Heat mapping (taking a floor plan, walking around and creating a diagram of floor to gauge signal strength in relation to access points).• Documentation for technical overview of client businesses.• Liaising with Third Party Vendors.• Dropbox and Google App solutions.

Petone

Supported clients in the greater Wellington region covering everything from remote & onsite support, all the way to infrastructure support. Undertook following projects:• Domain and Server migration.• Several Mail Migrations.• Office 365 rollout.Responsibilities:• Scoping projects & meeting with clients to discuss requirements.• Remote Support & Onsite Support• Infrastructure Support• Preparing presentation detailing differences in Cloud solutions (Google/Dropbox/Sharepoint) available.

Wellington

• On-Site and Remote Desktop Support across multiple locations in Wellington CBD and wider New Zealand.• Technical Support for Judges of District, Appeals, High Courts and Judicial Support Officers.• Building PC's, re-imaging and backups.• Application installation, troubleshooting, support and engaging third party vendors direct where required.• Windows troubleshooting (Profile issues, Windows errors, Checking logs, Driver issues).• Mobile phone troubleshooting (Setting up email/calendar sync, password issues, wi-fi, recovery)• Basic Network troubleshooting (Patching, setting dhcp reservations, testing connectivity)• Basic Server troubleshooting (Roaming profiles, rights access, mappings)• Running basic powershell commands and executing more complex commands found in existing modules.• Printer Troubleshooting (checking printer is receiving ip, print queues, printer consoles, installing correct drivers for printers, mapping printers).• Queue work on incidents and service requests.

Wellington

•Providing IT support to stations across the globe on multiple secure networks.•On-site hardware troubleshooting and support. •Application Deployment via SCCM•Managing email accounts within Exchange 2010. •Remote VPN and Citrix support.•Mobile setup and support in Blackberry (BES) environment.•First-call fixing and escalation to appropriate resolvers as required. •Queue Management

• Stand in for Team Leader in case of absence, leave or departure.• Managing customer escalations and VIP incidents• Designing and implementing process documentation• Providing Training and supporting knowledge base documentation to team members.• Running Daily/Weekly/Monthly reporting for internal and client use.• Investigating discrepancies in reporting & providing explanation for figures failing KPI & SLA• Providing Guidance and Leadership to team members• Representing Service Desk to Project Teams and Resolver Groups.

• Logging and managing the Service Request queue• Phone and extension setup• Training Team members• Creating Process and Troubleshooting documentation• Providing a central communication point between customers and resolver teams• Managing Citrix Sessions on server

• Providing 24/7 remote support for Managers, Licensees and Stores via Phone and Internet - Hardware and Software inclusive.• Logging, management and prioritisation of issues.• First call fixing, escalations and onsite as required.• Store configuration changes & optimisations• Training and Support for new agents• Setting on-site support SLA's and managing logistics for callouts.• Projects, pricing and update rollouts specified by McDonalds IT.• Looking after problematic jobs when requested either by Management or Level 3 team.

E-Commerce

Education record