• Conduct thorough research of relevant documentation and data-driven analysis to validate dispute claims• Serve as a dedicated advocate for both card members & merchants, by leveraging sound judgement & effective problem solving skills to achieve fair and equitable resolutions while balancing the interests of the company• Effectively manage a high volume of dispute cases (50-70 daily), prioritizing tasks based on urgency and complexity to ensure timely resolution and customer satisfaction• Handle escalated dispute cases by collaborating with senior stakeholders to address critical issues and achieve optimal outcomes• Thrive in a fast-paced and dynamic environment, adapting quickly to evolving dispute trends, regulations, and operational changes• Attained exceptional ratings from card members on the basis of monthly surveys while maintaining lowest error percentage (< 1%) in the team• Drive weekly team engagement initiatives (CEEAT) and compile daily reports encompassing diverse metrics for a team of 15+ members

• Responsible for first orders and onboarding of the fresh leads assigned by the lead generation team.• Managed key accounts by providing support, information and guidance. • Leveraged analytics for upselling and cross selling to existing accounts