Experienced Dispute Analyst adept at meticulous research, data analysis, and resolution tactics. Advocating for fair outcomes while maintaining company interests. Proficient in high-volume case management, escalations, and adapting to dynamic environments. Recognized for Top-Tier performance consistently. Interested in Risk, Compliance and similar verticals.
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Analyst - GocmAmerican ExpressDelhi, India -
Master Dispute AnalystAmerican Express Mar 2023 - PresentGurugram, Haryana, India• Conduct thorough research of relevant documentation and data-driven analysis to validate dispute claims• Serve as a dedicated advocate for both card members & merchants, by leveraging sound judgement & effective problem solving skills to achieve fair and equitable resolutions while balancing the interests of the company• Effectively manage a high volume of dispute cases (50-70 daily), prioritizing tasks based on urgency and complexity to ensure timely resolution and customer satisfaction• Handle escalated dispute cases by collaborating with senior stakeholders to address critical issues and achieve optimal outcomes• Thrive in a fast-paced and dynamic environment, adapting quickly to evolving dispute trends, regulations, and operational changes• Attained exceptional ratings from card members on the basis of monthly surveys while maintaining lowest error percentage (< 1%) in the team• Drive weekly team engagement initiatives (CEEAT) and compile daily reports encompassing diverse metrics for a team of 15+ members -
Senior Dispute AnalystAmerican Express Sep 2022 - Mar 2023 -
Dispute AnalystAmerican Express Aug 2021 - Sep 2022Gurugram, Haryana, India -
Sales ManagerZomato Jun 2021 - Jul 2021Gurugram, Haryana, India• Responsible for first orders and onboarding of the fresh leads assigned by the lead generation team.• Managed key accounts by providing support, information and guidance. • Leveraged analytics for upselling and cross selling to existing accounts
Ridhima Seth Education Details
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English (Hons) -
English (Hons)
Frequently Asked Questions about Ridhima Seth
What company does Ridhima Seth work for?
Ridhima Seth works for American Express
What is Ridhima Seth's role at the current company?
Ridhima Seth's current role is Analyst - GOCM.
What schools did Ridhima Seth attend?
Ridhima Seth attended Delhi College Of Arts And Commerce, Delhi University.
Who are Ridhima Seth's colleagues?
Ridhima Seth's colleagues are Ravikumar Kumarasamy, Nayan Mongia, Dupao Angam, Adeline Caraway, Luis Ibarzabal, Gabriela Milán, Chibuike Ukachukwu.
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Ridhima Seth
Area Controller @ Lseg | Ca, Financial Controlling, Corporate AccountingGreater Bengaluru Area1lighthouse-canton.com -
Ridhima Seth
Gurugram
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