Ridhima Verma Email & Phone Number

Toronto, Ontario, Canada

Etobicoke, Ontario, Canada

• Review, analyze, and report on quality discrepancies related to assembly, process, mechanical, electrical, and electromechanical systems
• Interpret test results, compared them to established specifications and control limits, and make a recommendation on the appropriateness of data for release
• Perform investigations for deviations or non-conformance records
• Handle customer complaints and responded professionally via email and phone
• Monitored and tracked the progress of all orders to reduce delays and customer complaints

Windsor, Ontario, Canada

• Provided technical support for the company’s products and services to customers via phone, email, chat, or remote access
• Handled 70+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Documented all incidents in ServiceNow and ensured proper escalation of complex issues through appropriate channels
• Escalate unresolved incidents to higher technical support to ensure faster turnaround
• Followed up with customers to ensure their technical issues were resolved and that they were satisfied with the level of service received
• Trained 35 new employees on responding to calls appropriately and company standards

Windsor, Ontario, Canada

• Successfully managed a 10 - person team in running a retail operation
• Established and administered annual budget with controls to prevent overages, minimizing burn rate, and support sustainability objectives
• Handled money with a Point-of-Sale system including checkout, returns, and exchanges
• Kept documentation and records accurate and up to date with the latest data to prevent errors in processing or delivery
• Answered product questions and assisted customers in selection and checkout
• Handled guest complaints and maintained a positive shopping experience for all customers

Gurugram, Haryana, India

• Performed capture and restore of user’s profiles using Microsoft System Configuration Management (SCCM)
• Provided support for all help desk-related tasks including answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, troubleshooting printer issues.
• Used active directory to unlock and reset windows passwords, created user accounts and assigned passwords, and group policies, created and reserved static IP address through DHCP server tools, bound clients through VPN
• Prepared correspondences, maintained client appointment logs and records, and provided ongoing support to build rapports and disseminate information

• Managed the day-to-day operations of a high-volume e-commerce store, including shipping and fulfillment, customer service, marketing campaigns, and merchandising
• Organized company’s records in Excel, created pivot tables for reports, and created Print Form Consoles using Visual Basic and Excel Macros
• Assisted in creating presentations for senior management regarding key performance indicators (KPIs) such as revenue growth, margin improvement, etc., which resulted in increased visibility within the company
• Developed an understanding of current market conditions by conducting competitor analysis using tools like Google Analytics & Adobe Audience Manager to identify opportunities for optimization and growth initiatives
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Work collaboratively with cross-functional teams to drive revenue growth with new and existing customers

New Delhi, Delhi, India

• Studied the anti-microbial properties using a novel approach of building test solutions and used GraphPad Instat program for linearity tests.
• Published a report on anti-microbial properties of Cloves, Basil, Marigold, Cardamom.

Master'S Degree, Medical Biotechnology

Bachelor Of Technology - Btech, Biotechnology