- Process and facilitate the store inventory by accepting incoming merchandise, processing returns, and assisting with inventory checks. - Communicate with over 100 stores nationwide on inventory to offer sales support to our team for individual unique pieces. - Manage incoming calls and emails to answer internal and client questions and requests. - Process orders requested from other stores, nationwide, by pulling merchandise, wrapping, and closing the order in our POS system. - Providing exceptional customer service for clients requesting repairs, cleaning, and questions on their personal Tiffany pieces - some exceeding a quantity of over 15 at a time. - Processing and receiving customer service orders within our internal order system of pieces valued from $250-$3,200,000+. - Executing on-site cleanings for customer's personal items ranging from silver, gold, and precious stones using commercial grade chemicals and equipment.

- Created a full company training manual and procedure guidebook from scratch for 13 positions. Includes step by step images and checklists per department - Managed and executed onboarding/training for all new hires- Managed nationwide installs for both retail window fronts and vehicle fleets for seasonal campaign changes and insurance repairs. - Handling client’s POP schedule for over 500 locations. Each campaign specific to store’s and brand’s needs - Implemented and trained staff on Smartsheets, install checklists, order trackers, templates and naming conventions- Trusted to handle the company's top clients comprising of over $2,500,000 annually- Providing exceptional customer service to our house, retail and wholesale accounts- Able to solve problems on the go and handle orders with extremely tight deadlines - Answering any and all product/order related questions such as quoting custom orders, finding the perfect product for the client’s needs, communicating proofs and approvals- Processing and managing client’s orders using Smartsheet software, email, phone and proprietary ordering website- Managed artwork submission, emailed proofs and communicated the details of projects to ensure successful completion. Responsible for 50+ orders a week - Managed the schedule for 25 temporary employees and 15 permanent - Introduced and implemented new procedures throughout the office, to maximize efficiency, save money and increase client satisfaction- Managed purchasing, negotiating and delivery of direct material and outside vendors- Managing accounts receivable on a weekly basis

- Responsible for new hire and seasonal training on store products, procedures and POS systems- Managed the sales floor and assisted with communication between management, sales and operations - Managed RSVPs, guest lists, gifts and vendors, as well as directed client appointments for all Tiffany events for over 200 in attendance - Responsible for executing visual presentation/merchandising per new products and seasonal changes - Exceeded all monthly, quarterly and yearly sales goals
- Established return clients and fulfilled all responsibilities as their personal shopper. Captured customer data and cultivated new and existing customer relationships. - Expressed a positive attitude amongst the clients and team- Assisted my fellow peers with sales, operations, technique, training and company updates - Earned coveted Silver Employee Award for exceeding sales goals by 25%- Assists operations team with operational policies and procedures and after sales servicing to ensure store operations run effectively

-Full coordination of events with up to 15+ on staff with itemized itinerary and checklist
-Responsible for site setup and breakdown
 -
 Set-up, executed and managed live and silent auctions-Handled outside vendors check-in, timing and execution as required -Managed event check-in of guests, distribution of tickets, tables assignments and auction numbers for over 1200 guests -Used Smartsheets software to create full call sheets, BEOs (Banquet Event Orders), itineraries, event timelines, vendor timelines, event planning checklists, day of checklists and guides - Working and managing events for clients such as Choc Hospital, Orangewood Children's' Foundation, OC United Way Worldwide, Pepys Family Foundation, Team UP for Down Syndrome, St. Joseph Hospital Foundation

- Handling all cash, store deposits, and banking transactions- Delegating and deploying partners to ensure all cleaning tasks and meal breaks are managed in a timely manner- Maintaining and executing all health and safety regulations according to Starbucks and California Health Code- Multitasking; brewing coffee (timed), taking specific/personalized orders, food warming, maintaining inventory levels, up-selling clients while keeping a clean and sterile work area- Maintaining store and lobby cleanliness and stocking all supplies in a timely fashion (every 12.5 minutes)- Giving knowledgeable and suggestive upselling techniques about all products to fellow partners - Helped to increase sales within our store by creating games and incentives for our team - Maintained inventory by assessing reports of products used in our store to order supplies and products to fit our daily and weekly needs- Responsible for training new partners, as well as re-training partners, about new and important skills, requirements and tasks- Advising my team about new or current promotions, actions plans, and knowledge about our products

- Lead dancer for a Hollywood premier dance troupe- Taught a curriculum based dance class weekly to class sizes over 15 students, ranging from ages 5 to 16- Lead dancer for a show opener for Tony Bennet in Las Vegas- Performed alongside Grammy-winning artist A.R. Rahaman on Jay Leno- Performed during Disney's summer opener, World of Color, at Califonia Adventure Disney Parks in Anaheim- Performed for major charity Lupus LA, opening for Toni Braxton- Performed during the Clipper's half-time show

- Full day of coordination for wedding ceremonies and receptions - Set up and break down of decorations per wedding and reception - Managed vendors with timed itinerary on site - Assisted with photo shoots including makeup, hair, and staging- Responsible for inventory check per event set up and break down- Managed catering staff with set up and day of scheduling- Event styling and execution

- Created press releases and one-pagers
 for company brand and fashion brand represented; Beach Bunny Swimwear, JoyRich, Jessica Marks, Kristinit, A.Che, Teeki, White Trash Beautiful, - Handled entire invite and RSVP lists exceeding 2500+ guests for all events - Managed all celebrity clients/VIP and red carpet coverage/escorting
- Managed internet social media and marketing
- Designed all media for both digital and print- Managed and created full outlines/call sheets for shoots, tapings, and fashion shows- Point person for all media/press contacts - Responsible for business to business sales and sponsorship for events- Managed vendor contracts and check-ins day of events- Coordinated event production for rehearsal, set up, and layouts
- Personally responsible for talent and vendor booking and managed day of shoot, scenes, and events- Managed and responsible for all bookings and media for Mickey Koffman, owner and cast member of "The Real L Word"- Handled company, professional and personal calendar for The Gallery of LA and Kickey Koffman

- Lead of marketing for International Council of Shopping Centers (ICSC) conference company booth- Setting up outlines, travel, boarding, intineraries, media, marketing for entire staff of the conference- Creating theme and execution for the ISCS conference in Las Vegas- Designing all media both digital and printing - Coordination of models, staff and marketing at trade shows

- Drafting store schedule and calculating store projections of hours, sales for the team and each individual- Handling cash, audits, deposits for two registers and product inventory including shrinkage- Required to maintain company standards of conversion, IPC, ADS, LY goals and daily/weekly planned goals - Leading and executing floorsets and visuals windows as well as merchandising per season and current promotions- Leading new employee positions and product training- Leading and specializing in sales/training for products, i.e. organizing and running product contests and tracking- Balanced leadership by driving results, developing talent and focusing on customers- Exceeding weekly sales goals by over 15% for each watch, accessory, and leather goods quotas

- Coordinator of events: venue, marketing, theme, entertainment, gift bags, decoration, guest list/invites, hosting, red carpet - Executed internet driven marketing, research and social network profiles
- Managed calendar and coordination of appearances and media/press attendance
- Created digital press releases and media kits for all company events and new content - Established cross business marketing and investors/sponsors via email, mail, internet and cold calling
- Designed flyers and promotional material for website and events
- Managed two interns under company and marketing/pr department
- On camera reporter and media personality for all Southern California Events covered- Responsible for preparation and production of media, filming and event coverage
- Created entire college sector of company with events, social networking, street team and branding