Muhammad Ridho S. Email & Phone Number

Strategic Key Account Management - Electronics & General Merchandise

Greater Jakarta Area, Indonesia

• Actively seek the new market trends and make sure JD.ID has the right assortment, which focus on Home & Living category;• Increase the number of quality sellers using JD.ID as a platform to sell;• Focus on bringing the right assortment (Brand, high quality products) that will leverage JD.ID as a trusted multi-category;• Work closely with internal JD.ID teams (Operations, marketing, legal etc) to set up account;• Arrange training sessions for seamless onboarding experiences for vendors;

Greater Jakarta Area, Indonesia

• Develop and sustain solid relationship with key clients, focused on Women Fashion - Accessories category;• Address and resolve key clients’ complaints;• Communicate and collaborate with other departments to ensure that key clients’ need are met;• Deliver impact on category growth by creating campaign ideas, ensure seller campaign participation, and marketing support;• Provide market insight from key clients’ perspective, including understanding products and market analysis.• Negotiate with key clients: discounts, contracts, lowest price compared to other marketplaces/competitors;• Make sure key clients’ have smooth delivery process, healthy inventory stocks, and upload their products in our platform;• Responsible to analyze and report category growth (Women Fashion - Accessories) directly to Category Manager.

Greater Jakarta Area, Indonesia

• Responsible to analyze and report clients’ issues and needs directly to BukaMall Manager;• Support BukaMall Account Manager to maintain strong relationship with clients, focused on Fashion and FMCG category;• Address and resolve clients’ complaints;• Communicate and collaborate with Product Manager, Finance, Campaign, Logistic, Operations teams to ensure clients’ issues and needs are solved and met;• Inform and explain new launched feature to make sure clients understand;• Assist and help clients to understand feature and marketplace utilization.

Greater Jakarta Area, Indonesia

• Address and solve customers’ complaints;• Provide excellent service experiences to users;• Analyze customers’ issues and escalate the issues to related team.

Greater Jakarta Area, Indonesia

• Verify BukaDompet users’ identity and address to ensure that Banks’ services not misused;• Make sure that users’ identity and address submitted to the system with zero errors.