Ridhwan Mohammed Chowdhury Email & Phone Number

Dhaka, Bangladesh

- Leading the technical writing team to create accurate, concise, and user-friendly documentation- Managing all documentation and certification projects, including creating, reviewing, and updating internal and external documentation- Responding to RFPs, EOIs, and other business proposals with competitive and compelling proposals that meet client requirements- Developing budgets, cost estimations, and financial proposals for software development projects to ensure timely and within-budget delivery- Managing the tender document submission lifecycle efficiently- Designing software functional requirements that meet client needs and expectations- Conducting business analysis and gathering requirements from clients to develop effective software systems- Coordinating the UI/UX design development of enterprise software solutions from concept to delivery- Writing clear and concise company internal policy documents- Writing and reviewing legally binding contracts that meet client requirements- Creating feature lists for proposed software solutions that meet client needs and expectations- Improving technical writeups to ensure accuracy, conciseness, and user-friendliness- Creating project timelines and resource involvement matrices to ensure timely and within-budget delivery.

Bangladesh

Remotely managing the Technical Documentation team.

Bangladesh

- Leading Technical Documentation Team- Planning, Reviewing and Authoring Technical Documentation for Orbund's SaaS Application Suit- Managing and Preparing Responses to Business Proposals (RFPs)- Creating Video Tutorials- Training Junior Technical Writers- Training Offsite Testing Team

Banani, Dhaka

- Providing technical support to users via live chat, email, and Therap's issue tracking system, resolving issues in a timely and efficient manner.- Coordinating with developers and testers to communicate user feedback and software feature requirements, ensuring that changes were implemented and reflected in the updated documentation.- Working with the database team to generate custom reports and analyze data for ongoing projects, utilizing Excel's Pivot table and other functionalities.- Analyzing customer usage data to enhance custom reporting functionality, improving the overall user experience.- Creating and updating technical documentation, including user guides, release notes, FAQs, and training materials, to ensure that users had access to accurate and up-to-date information.- Participating in weekly conference calls with US counterparts to collaborate on various projects and stay updated on the latest developments.- Managing Therap's official Facebook page and enhancing social media connections through digital marketing strategies.- Organizing and managing events such as user group meetings and conferences using Eventbrite, providing customer support to attendees via email.- Coordinating with the design team on projects for marketing and training materials such as flyers, brochures, and catalogs.- Implementing targeted email marketing campaigns through iContact mailing services to promote Therap products and conferences to existing and potential customers.- Assisting senior colleagues with the recruitment process, including preparing question papers, checking answer scripts, and providing training on HTML and different modules of the Therap Applications.- Overall, my time at Therap provided me with a diverse range of experiences and valuable skills, including technical support, data analysis, documentation, marketing, and project management.

Master Of Business Administration - Mba, Marketing

Bachelor'S Degree, Electrical And Electronics Engineering